Your new company
Clifton based firm
Your new role
* Managing customer queries received by phone or email and responding promptly in line with service level agreements
* Allocating work to subcontractors and following up to ensure timely completion
* Monitoring outstanding remedial tasks and driving completion within a 28-day period wherever possible
* Providing empathetic, professional support to customers throughout their journey
* Building strong working relationships with internal teams and external partners
* Maintaining accurate records and ensuring systems are updated at all times
* Supporting the achievement of customer service KPIs
* Adhering to all health and safety requirements
What you'll need to succeed
* 5 GCSEs (or equivalent) including Maths and English
* Customer Service qualification
* Experience within the residential housing or construction sector
* Understanding of building regulations and legal obligations
* Strong written English skills
* Ability to touch-type
What you'll get in return
1. Competitive salary with annual bonus
2. Salary sacrifice car scheme
3. Up to 33 days annual leave plus bank holidays, rising with length of service
4. Two paid volunteering days each year
5. Private medical insura...