Job Title:
Store Operations Manager
Location:
Kemble (3 days in office, 2 remote)
Employment Type:
Full Time, Permanent
Salary:
£40,000–£45,000 + Bonus
Cotswold Outdoor, Runners Need and Snow + Rock together form one of the UK's leading outdoor retail groups. We're passionate about delivering high quality products, inspiring outdoor experiences, and putting sustainability at the heart of what we do.
The Role
We are seeking an experienced
Store Operations Manager
to be the operational backbone for our retail estate. You will lead the execution of trading campaigns, manage retail workload, drive cost efficiency, oversee central support and supplier relationships, and act as the bridge between central teams and the stores.
Key Responsibilities
* Lead delivery of trading moments, seasonal campaigns, and retail projects
* Manage workloads, process burdens, and administrative tasks to free up store managers' customer time
* Serve as the central point of liaison between retail operations, stores, suppliers, and other business forums
* Monitor and manage budgets, cost control, and supplier contracts
* Identify and implement service improvements, cost efficiencies, and process enhancements
* Ensure consistency and compliance in health & safety across stores
* Use data and metrics to identify opportunities, track performance, and drive improvement
* Communicate, influence, and build relationships across multiple teams
Who You Are
* Strong background in retail operations (central ops experience is a plus)
* Proven leadership of teams and experience in developing people
* Excellent communication and influencing skills
* Highly organised, detail-oriented, and effective at problem solving
* Comfortable working with data, metrics, and retail systems
* Collaborative, resilient, and able to thrive in a dynamic environment
What We Offer
* Base salary up to £45,000 + up to £3,750 bonus
* Employee discount of 40–60% across our product range
* 33 days' holiday (including bank holidays)
* Company pension, life assurance, private medical, critical illness cover
* Access to Perkbox (employee benefits platform)