Overview
About the Company
A leading Construction company who operate within the Social Housing space, are looking for a Head of Operations to join their team. This business have over 30 years of successful and reputable trading under their belt, and over £100m of secured work in the pipeline, in both planned and responsive works. This is a modern and forward thinking company who are keen to evolve and improve on an already successful business model. This is a company who are striving to recruit and retain the best talent in the market, and pride themselves on their ongoing success across a number of frameworks/partnerships.
Role Responsibilities
* Reporting into the MD, you will oversee a large framework of responsive works.
* This is a strategic and process driven role that will require you to work analytically to ensure an already successful service is maximised both from a profitability and efficiency standpoint.
* You will oversee and lead a Commercial Team, Responsive Repairs Team, Compliance and Eco, Scheduling, and Data and Insight/Tech team.
* In your day to day role you will oversee KPIs that include: First time fix; Minutes to complete a repair; Completed jobs in a day; Quality; Customer satisfaction; Van stocks; Value of completed works; Miles per repair; Complaints; etc.
* Utilising Power BI, with the support of a tech team, you will work analytically to drive improvements in systems and process across the business.
* This role also oversees an ongoing move towards clear and measurable KPIs that drive staff performance, promotion and bonus structures.
* You will work to build and maintain close client relationships and report the data on performance of ongoing service delivery.
* This business are currently exploring the power of AI and how it can support their teams to be more efficient across their working day, and this is a role that will engage with this project and project leads involved in driving this.
About You
* Ideally, you have exposure to the world of Social Housing and have the understanding of what it means to succeed in this space, and perform to KPIs.
* You have the analytical mindset to interpret KPI data, and work strategically to drive best practice and process across a team.
* You are a people leader and have a strong understanding of how to deliver on a large social housing framework.
What’s On Offer
* Salary is competitive, and negotiable based on experience.
* Car allowance of 19%, plus 10% bonus, and excellent company pension.
* Full package details are available on request
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