Sales Consultant – Compassionate & Consultative Role (Towcester – Office-Based) Salary: £28,000 basic OTE £40,000 Type: Full-time, Permanent Location: Towcester Are you a people-focused sales professional who thrives on making a real difference? We’re working with a nationally respected organisation that provides compassionate, affordable funeral solutions - helping families find peace of mind at one of life’s most sensitive times. This is a telephone consultative sales role that’s as rewarding as it is meaningful. You’ll join a supportive, close-knit team in Towcester, guiding clients through the process of selecting funeral packages with empathy, clarity, and care. The Opportunity In this role, you’ll take warm inbound and follow-up leads, building trusted relationships with individuals seeking clear, honest guidance. You’ll listen carefully to their needs, explain package options with sensitivity, and create tailored solutions that provide comfort and reassurance. You’ll be part of a growing national company with a strong reputation for service excellence - where compassion meets commercial success. What You’ll Be Doing Engaging with potential clients via phone and email to introduce available packages. Conducting detailed consultations to understand each client’s unique circumstances. Providing transparent information about pricing, terms, and options. Preparing and presenting personalised quotes that meet both emotional and financial needs. Maintaining accurate client records in the CRM system. Achieving sales goals while always upholding ethical, compassionate standards. Working collaboratively in a friendly, supportive office environment. Keeping up to date with product knowledge, compliance requirements, and market trends. What We’re Looking For Minimum of 2 years’ experience in a sales or consultative role. A warm, professional communicator with a confident and caring telephone manner. Strong emotional intelligence and the ability to handle sensitive conversations with empathy. Excellent organisational skills and attention to detail. Tech-savvy with good IT and CRM skills. A team player with a positive, “can-do” attitude. Someone who takes pride in helping others and providing genuine value. Must live within a commutable distance of Towcester and be able to pass background checks. What’s On Offer £28,000 basic OTE £40,000 Private GP access Company pension 28 days’ annual leave (inc. bank holidays) Free on-site parking Complimentary drinks and snacks Air-conditioned, comfortable office environment Full training and ongoing support A role with purpose If you’re looking for a sales role that blends commercial success with compassion - where every conversation truly matters - we’d love to hear from you. Apply today to learn more about this unique opportunity.