Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for. You will diagnose and troubleshoot product-related issues and liaise with repairers and suppliers to ensure quick resolution for our customers.
Key Responsibilities
* Offer exceptional customer service by showing empathy with product-related issues.
* Keep customers updated on product repairs.
* Adhere to business systems and processes to minimize loss and protect profitability.
* Troubleshoot technical issues as a first point of resolution where possible.
* Support the wider shop team with general shop-keeping tasks and customer service.
Essential skills/experience you'll need
* Good communication skills to engage with third-party suppliers and internal stakeholders.
* High level of product knowledge and technical support experience.
Desirable skills/experience you may have
* Experience in a customer-facing retail environment.
* Ability to troubleshoot product-related issues.
Salary
£34.07 per hour
The partnership
We’re the largest employee-owned business in the UK, home of our cherished brands, John Lewis and Waitrose. We’re driven by our purpose to build a happier world and are committed to innovation, diversity, and excellent service. As Partners, we share ownership and responsibility, working together with kindness and respect to create a place where everyone can thrive.
Important points to note:
* Some roles require pre-employment vetting, including DBS checks and financial probity checks.
* Apply early as vacancies may close quickly due to high application volumes.
* We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager during your interview.
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