The role - Client Services Administrator
Salary - £26-28k per annum
Location - Glasgow City Centre (Hybrid-Working)
Hours - 9.00-17.00 - Monday to Friday
The Role
We're recruiting a proactive Client Services Administrator to support a key client as an extension of their Learning & Development (L&D) team. This is a fast-paced, client-facing role focused on coordination, advice, and delivery.
Reporting into the Head of the Contracts Team, you'll manage day-to-day client activity, handle incoming requests, and support delegates and suppliers throughout the training process. This is a varied role where no two days are the same, and priorities can change quickly.
Key Responsibilities
Act as the day-to-day point of contact for key clients, managing a steady inflow of requests
Support the client's L&D function by advising on professional development options and available training solutions
Liaise with training suppliers and internal academies to source appropriate courses
Manage delegate requests, bookings, and queries from start to finish
Work with budgets, going out to market to identify suitable and cost-effective learning solutions
Process exams and support associated training administration
Join regular Microsoft Teams calls and discussions with clients
Confidently manage expectations and timelines with clients when needed
Prioritise workload effectively in a fast-moving environment where work can be unpredictableAbout the Team
You'll be joining a stable, experienced team with very low staff turnover - some team members have been together for over eight years. The role will suit someone who is self-sufficient, proactive, and able to hit the ground running once trained.
About You
We're looking for someone with strong customer service or coordination experience, who enjoys building rapport and solving problems.
You'll ideally have:
Experience in a client service, sales administration, training coordination, or a similar role
Confidence communicating via Microsoft Teams calls and over the phone
A professional but personable manner and the ability to explain processes clearly
Strong organisational and prioritisation skills
The confidence to hold your position with clients when required (no sales negotiation involved)
Patience, resilience, and a solutions-focused mindset
Experience working with customers and suppliers
The ability to think on your feet and adapt to changing demandsWhy Join?
This is an interesting and challenging role where personality and team fit really matter. You'll be trusted to manage your workload, build strong client relationships, and make a real impact within a well-established and respected team.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website