Atlas Workplace Services are looking for an organised and proactive Account Coordinator to provide comprehensive administrative and coordination support across one of our FM contracts in Oxford. Working closely with Account, Operational, Scheduling and Supply Chain teams, this role plays a key part in ensuring the client receives a consistent, compliant and high-quality service.
Responsibilities
* Coordinating client and internal requests, ensuring works are completed in line with SLAs
* Arranging and managing subcontractor reactive and PPM visits end-to-end
* Maintaining accurate CAFM records, including work logs, service history and audit trails
* Managing subcontractor compliance documentation, service sheets and PPM paperwork
* Reviewing service records and raising any follow‑on works with the correct priority and resource
* Supporting operational and scheduling teams to ensure effective delivery of all works
* Building strong working relationships with subcontractors and escalating issues where required
* Producing quotations and estimates using the CAFM system and managing approval workflows
* Managing chargeable minor works, purchase orders and goods receipts in line with governance
* Validating invoices, capturing costs accurately and supporting budgetary control
* Producing SLA, PPM and operational reports and attending client or operational meetings as required
* Supporting Health & Safety compliance and contributing positively to the FM team culture
Experience
* Experience in an FM, maintenance or contract administration environment
Qualifications
* Strong CAFM system knowledge and confidence managing data and documentation
* Excellent organisational skills with the ability to manage multiple priorities
* Clear, professional communication skills and a collaborative approach
* Comfortable working independently while supporting a wider account team
* GCSEs in English and Maths (or equivalent)
Knowledge, Skills and Experience
* Proven experience in an administrative role within an operational environment, with strong written and spoken English, good numeracy and a customer‑focused approach
* Confident IT skills, including Microsoft Office (Word and Excel), with strong telephone and communication skills
* Experience using Maximo or another CAFM system is desirable, but not essential as full training will be provided
* Willingness and aptitude to undertake further technical and business training, such as IOSH Managing Safely
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