Job overview
To deliver and maintain a professional Reception / administration service to the Outpatient Department and to all users including patients, relatives and colleagues.
We are looking to fill three positions. Two positions will be full time working 08:30-17:00 Monday to Friday and one position will be 3 days per week 0830-1700.
Main duties of the job
Provide a friendly and helpful front of house Reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff.
Ensure patients are checked-in in a timely manner, completing all mandatory fields and update on EPIC accurately with the use of a Smart Card.
Ensure the active and effective use of the electronic EPIC hospital system, following the operational procedures laid down by the department.
Input information on Trust systems, ensuring actions are undertaken in ‘real time’ and all post-clinic administration is completed within 24 hours.
Ensure the Outpatient Clinic area presents a clean, tidy, efficient and professional image at all times.
Provide a high standard of general admin support within Outpatient Clinics including centralised Clinics not within Outpatients.
Organise and administer Outpatient Appointments from orders on the Workqueues - led by the Team Leaders and Deputy Team Leader.
Responsible for checking and updating patient information screens with accurate delay detail.
Send relevant information in response to requests or queries received in a prompt and timely manner, ensuring to update and maintain system records accordingly.
Maintain the required levels of stationary for the Outpatient Clinic.
Work flexibly to provide cover for colleagues across the Outpatient Department as required.
Fully engage in departmental meetings / briefing, ensuring to provide relevant feedback to the team.
Working for our organisation
·Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
applied for a Graduate visa
or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
The advert will close at midnight on 3 June 2026.
Interviews are due to be held on 10 June 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
Numerate and literate
Educated GCSE level or equivalent
Experience
Essential criteria
Planning and organising straight forward tasks
Working within agreed guidelines to set timescales
Desirable criteria
Basic admin experience
Experience of customer service dealing with the public
Experience of working in the NHS
Experience of call handling
Knowledge
Essential criteria
Understanding of confidentiality
Desirable criteria
Basic knowledge of the Trust
Skills
Essential criteria
Ability to work as part of a team and build working relationships
Good communication skills, including telephone, email and face to face
Ability to follow processes and procedures
Ability to manage time working to schedules and timescales
Basic IT skills - ability to use Microsoft Office and Outlook
Good organisational skills
Willing to take on / learn new skills
Ability to show attention to detail
Ability to work under pressure
Desirable criteria
Ability to handle challenging / difficult situations
Ability to multi-task and problem solve
Additional Requirements
Essential criteria
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Apply online now
Further details / informal visits contact
Name
Amy Gethin
Job title
Clinic Admin Manager
Email address
a.gethin@nhs.net
Telephone number
01223 388206
Additional information
Julie Morrison julie.morrison17@nhs.net