Salary: £25,000 - 30,000 per year Requirements: We are looking for candidates who have a proven track record in the Application Support or 1st Line Support domains, particularly in customer-facing scenarios. You should possess strong hands-on skills in SQL or Azure SQL to effectively query databases and troubleshoot backend issues. Additionally, familiarity with Active Directory/Entra ID (AzureAD) is essential. You must also be capable of supporting users/customers remotely. Ideally, you have a good grasp of relevant methodologies and processes such as ITIL or Change Management. Responsibilities: As an Application Support Engineer, I expect you to take charge of Application Support tasks. Your role will involve tackling support requests, prioritizing them, and escalating tickets to the 2nd Line or beyond as necessary. You will liaison with a multidisciplinary team, including DevOps and Infrastructure, to ensure smooth operations. Furthermore, you will create and manage user accounts within our core application and support portal. It's important to maintain and monitor remote client servers for stability. You will also be expected to share knowledge and work collaboratively to resolve and prevent issues. Contributing to relevant projects, supporting configuration and change deployments, and promoting best practices while ensuring adherence to agreed procedures will be part of your responsibilities. We encourage you to bring new ideas to enhance our processes and workflows. Technologies: Active Directory Azure Backend DevOps Support ITIL SQL Cloud REST More: We invite you to join our fast-growing, global SAAS company with a strong reputation in our industry. This is a fantastic opportunity for someone with proven Application Support skills and a solid understanding of databases/SQL. In return, we offer an array of incentives, including a competitive salary with a 10% bonus, flexible working options, private healthcare, recognition rewards, and opportunities for professional development and ongoing upskilling. Our team values a friendly work environment, and we are excited about the projects we have in the pipeline. If you're looking to be part of a company with expansion in sight, apply now with your latest CV, and let's discuss this opportunity before it's filled! last updated 9 week of 2026