Supply Chain & Operations Manager | W.London | Retail | £60k
West London - | 4 days in office, Fridays WFH
About the Company
A fast-growing, internationally recognised brand with a strong presence across both luxury retail and high-street channels. Founded over two decades ago, the company has built a fantastic reputation and distributes globally.
The Role
We are seeking a hands-on, commercially minded Supply Chain & Operations Manager to lead our Operations function and ensure seamless execution across the entire order-to-delivery lifecycle.
This is a high-impact, cross-functional role where you will take ownership of end-to-end operations, including fulfilment, warehousing, compliance and reporting. You will lead a team of Operations Executives to drive continuous improvement across processes and systems.
This isn't a typical supply chain role. I'm not looking for a typical 'Supply Chain Manager'. You will be the key link between Retailers, Operations, Sales, E-commerce, Finance, and IT. Experience in fashion or beauty retail is a MUST HAVE.
Key Responsibilities
Leadership & Team Management
Lead, develop, and support the Operations team
Manage workloads, performance, and ongoing training
Act as the primary escalation point for operational issues and projects
Operations & Supply Chain
Oversee end-to-end order fulfilment across B2B and Ecommerce channels
Manage relationships with third-party warehouses and logistics partners
Ensure accuracy and compliance across export documentation and processes
Coordinate special B2B requirements such as kitting and reworks
Process Improvement & Systems
Identify opportunities to streamline and improve operational workflows
Partner with senior stakeholders on systems and integration projects (e.g. EDI)
Drive efficiency across fulfilment, stock management, and order accuracy
Cross-Functional Collaboration
Work closely with Sales, Ecommerce, Finance, and IT teams
Support account reconciliation and resolve operational queries
Collaborate on seasonal launches, campaigns, and key business initiatives
Reporting & Insights
Develop and enhance reporting on orders, stock, and invoicing
Provide insights to support commercial decision-making
Contribute to forecasting and S&OP processes
About You
Proven experience in a (Customer) Operations or Supply Chain management role with experience of end-to-end order fulfilment process.
Previous leadership and team development capabilities
Experience working with ERP systems (e.g. SAP Business Central)
Working knowledge of EDI integrations with retailers
BH35983
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