Scope and general purpose
To assist with the management of the Bo and Muc team to ensure the
professional day-to-day running of food and beverage service. Exceed
the expectations of our guests to a five-star standard, inspire and create
unique, memorable experiences of escape and adventure, so everyone feels
special.
Main responsibilities:
guests & Quality
·
In the absence of FBM - Host, manage and
coordinate the food service and delivery within Bo for all guests to The Torridon Standards of 5*.
·
Organise the restaurant 5* standard and +1
service standard of food service for all guests.
·
Communicate with the guests during their stay so
that they have their expectations exceeded by anticipatory faultless service.
·
Deal with any guests’ complaints and queries in
line with Forbes Standards and report actions appropriately to the F&B
Manager.
* Inform the FBM of any quality issues FOH and BOH.
· Support and assist the F & B team with guests’ requests, and service of F & B
across the property.
team
· Liaise with the Senior Sous chef in coordinating
professional food service and knowledge.
· Train all F & B team members so that they
are confident and professional in their role as Top Performers.
· Give feedback to team members on capability and
attitude so top performance service is delivered and top performer team is
maintained.
* Ensure a personal programme of CPD to ensure personal growth and
development and to keep up to date with management best practices.
* Support the department in the absence of the head of the department,
as necessary.
* Support management of 1887 and all F & B provision as required,
including breakfast, lunch and room service as required.
productivity
* Communicate effectively with the Bo team and other departments.
* Co-ordinate and assist with the effective stock control for the department
to ensure that it is efficient.
health & safety
·
Assist with the health and safety audit for the
department, record and diagnose hazards
·
Ensure complete compliance of self and team with
Health & Safety regulations, including Food Hygiene and Allergens.
·
Ensure the psychological safety of all team
members so they do not have fear of speaking to you and any other member of the
team.
sustainability
* Assist with the ESG policy to achieve the Sustainability goals of
the company by embedding it into the departments and within the whole
team.
· Be able to lead communication on our ESG policy and Earth Check
to the team, guests, and suppliers.
· Be an active member of the Green Team Initiatives.
EXPECTED BEHAVIOURS
* Friendly Pleasant, kind and easy to talk to.
* Aspirational Have hopes and desires to achieve your goals.
* Honest Have integrity so you can be trusted,
straightforward and truthful.
* Challenging Interested in testing your ability, skills,
and the way you think.
Expected leadership
behaviours
* Be a role model-
* Use great judgement-
* Own Mistakes
* Inspire Development
Our Purpose: -To create incredible
memories for people in a place like no other.
Vision Statement:
A world-leading hotel that makes people feel special.
Mission Statement:
Focusing on exceptional levels of friendly, faultless
service and hospitality.
Our Core values:
Daring
Driven
Passionate
Integrity