Serco - Armed Forces Recruitment Service FTC 24 months, Full Time Hybrid Working - MOD Abbywood base but will require travel to Army HQ Andover and working from home 2-3 days a week. Up to £40,000 per annum Corporate Benefits Package We are recruiting for a Learning & Development Designer to join our Armed Forces Recruitment Service (AFRS) contract. This is a diverse role where you will be responsible for designing, developing, and maintaining high-quality learning solutions for AFRS civilian and service personnel. This role creates engaging blended learning—eLearning, videos, guides, workshops, and systems training—while ensuring alignment with Defence Systems Approach to Training (DSAT), business needs, and external quality standards. Key Responsibilities Design and creation of learning content across digital, face-to-face, and blended formats. Maintain the AFRS content library and ensure materials support capability growth. Work closely with SMEs, delivery leads and the L&D team to scope, design, and implement training. Use and maintain the Defence Learning Environment (DLE), SharePoint and e-portfolio systems. Ensure all learning meets DSAT methodology and external quality requirements. Evaluate and improve learning using data, feedback, and insights. Provide expert advice on learning design, user experience, and blended learning methods. Manage design projects within scope, time, and budget. Skills & Experience Strong knowledge of eLearning design, LMS platforms, and digital learning tools (e.g., Articulate, Rise, Vyond, and DLE). Understanding of L&D models, blended learning, and user-centred design. Excellent communication, stakeholder management, and organisational skills. Ability to work creatively, manage priorities, and drive continuous improvement. Commercial L&D experience desirable. Experience of DSAT is desirable. The ability to gain BPSS and SC clearance is required; UK travel as needed. Why Serco We support essential public services. In AFRS, your work directly improves capability, readiness, and performance for service personnel and civilian staff. You’re not just designing learning - you’re strengthening national defence outcomes. What we offer A competitive salary and benefits package Comprehensive training and development opportunities A collaborative team environment with strong leadership The chance to make a real difference in the justice system Up to 6% contributory pension scheme About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.