We are looking for a committed individual to join our friendly patient service team. The successful candidate should be an enthusiastic team player with great communication skills. Full training and support will be provided when joining our team of receptionists to ensure a high standard patient care is delivered.
This position is for 20 hours per week
Main duties of the job
As a member of our reception team you will be expected to assist patients and members of the public at the reception desk. You will deal with a variety of incoming calls and enquiries and requests for medications. At Central surgery we operate a total triage system, which means all requests to see a doctor, will be screened by a GP prior to the reception team contacting the patient to book an appointment.
Under the supervision of the Patient Services Manager you will assist with the completion of general administration, tasks and requests from the clinical team.
About us
Central Surgery is based in Barton, with a second site in Goxhill. Our large team work at both sites providing primary care services to over 17000 patients. We have 5 GP Partners, salaried GP's, ACP's and a team of nurses and healthcare assistants. Along with our MDT of clinicians, admin and receptionist teams we pride ourselves on being a friendly, supportive workplace.
Job responsibilities
* assist with managing the e consult service
* manage incoming calls
* arrange appointments for patients
* greet patients and other members of the public
* deal with general enquiries
* process repeat medication requests
* assist clinical team through completion of tasks
* any other administrative duties as needed
Experience
* Experience of working within a reception/customer service role
* Experience of working in a healthcare environment
* Experience of working in Primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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