Overview
The Market Surgery is seeking an experienced Reception Manager to support, lead and coordinate the reception team while also contributing as a medical receptionist. The successful applicant will work alongside our part-time Reception Manager and be actively involved in HR management of the reception team, continuous improvement of reception services, and communication with patients, the clinical team and other care providers.
About us
The Market Surgery is a busy seven-doctor practice providing care to over 10,000 patients in and around Aylsham in North Norfolk. Working from purpose-built premises, located a short walking distance from the centre of Aylsham, we aim to provide a friendly and efficient service to patients fulfilling all their primary care needs. All our consulting rooms are on the ground floor, we have a dispensary next to the reception area and a car park for the use of our patients. The practice is part of North and Waveney Integrated Care Service. We are a training practice for GP Registrars and medical students.
Details
Date posted: 05 September 2025
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time
Reference number: A0633-25-0002
Job locations: 26 Norwich Road, Aylsham, Norwich, NR11 6BW
Job responsibilities
The Reception Manager is responsible for:
* Overseeing the reception team, ensuring staff achieve their primary responsibilities and provide an efficient service
* Managing all reception staff, supporting development, providing guidance and direction, ensuring staff are up to date with mandatory training
* Completing staff appraisals as required
* Identifying and delivering team training where required
* Compiling reception staff rotas
* Working with the Compliance Manager to support the induction of new reception staff members
* Working with the Compliance Manager to review and update all reception policies and procedures as required
* Supporting the management team in the compilation of practice reports and the practice development plan
* Developing, implementing and embedding efficient office processes and procedures to adhere to current legislation
* Coordinating the home visits rota in conjunction with the visiting clinician
* Coordinating Enhanced Access reception rota
* Providing initial guidance and advice to patients who wish to verbally complain
* Managing relevant deliveries to the practice, ensuring adherence to the cold chain policy as necessary
* Acting as one of the building fire marshals, ensuring evacuation lists are current and that the visitors log is used appropriately
* Maintain and update the GSF database, including chairing regular GSF meetings
* Oversee adult safeguarding administration
* Be the carers lead for the practice
* Ensure the smooth coordination of restocking the clinical rooms
Person Specification
Qualifications
* GCSE English (C or above) and at least three others
Desirable
* Educated to A-level/equivalent or higher, with relevant experience
* AMSPAR qualification
* NVQ Level 2 in Health and Social Care
* Leadership and/or management qualification
Experience
* Essential: Experience of working with the general public
* Essential: Experience of administrative duties
* Essential: Experience of leading/managing a team
* Desirable: Experience of working in a healthcare setting
* Desirable: Experience of providing appraisal writing and staff development
Disclosure and background checks
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer: The Market Surgery
Address: 26 Norwich Road, Aylsham, Norwich, NR11 6BW
Website: https://www.themarketsurgery.nhs.uk/
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