Credit & Collections Representative (Temporary Contract - to start April 2026) 3 - 6 months. (Full time position - 2 days Working from Home, 3 days in the Office) Position Summary: Accountable for the collection of debt on allocated portfolio of customers Responsible for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts Performs regular order hold review and decision-making regarding order release General credit control account administration The role would suit a candidate with excellent rapport building, strong verbal and written communication with the ability and passion to achieve important metrics Key Responsibilities: Perform and evaluate credit checks on new customer accounts according to company policy Proactively contact customers, primarily by telephone, regarding payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to improve collections on the largest open invoices Ensure collection software is always updated with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details Update ERPs manually - credit limits, placing accounts on hold etc. Work with local Sales, Customer Services and Team Leader to tackle problem accounts and decide when accounts should be on hold Carry out appropriate hold activity directly on allocated accounts; observe all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Liaise with other departments and communicate credit hold decisions to relevant business divisions / departments Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers Log, review and follow up on customer complaints by collaborating closely with the relevant functions to ensure timely resolution Assist with the company's e-invoicing process, if relevant Assist the cash application team where needed Various ad hoc responsibilities/tasks may be assigned from time to time by Team Leader Skills Required: This position interacts with different levels of internal and external customers, and therefore requires good interpersonal skills, judgement, tact and subtlety within troubleshooting problems and communicating status A high level of proactivity to contact customers, via phone and email communication to overdue debt is required Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work Accuracy is vital in performing all functions of this position Efficiency in this role requires a detailed solid understanding of relevant accounting systems, policies and procedures System knowledge is essential to perform this role effectively and efficiently Minimum Requirements/Qualifications: Educated to higher / standard grade level ICM qualification is helpful, but not required Previous experience ideally operating in a lively accounts or customer service function taking care of Government as well as Commercial customers is required Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and management is required Attention to detail and accuracy is required Relevant software application proficiency strongly preferred (e.g. Oracle E1, SAP, CForia, etc.) Excellent digital literacy and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc.) Fluent in English and another European language may be useful. Brook Street NMR is acting as an Employment Business in relation to this vacancy.