To provide efficient administrative and clerical support to the Children's Speech & Language Therapy Service.
To provide an efficient and friendly service to patients, visitors and colleagues, handling enquiries promptly.
Main duties of the job
Excellent communication skills, written and verbal.
Knowledge of the Data Protection Act and the ability to maintain confidentiality at all times.
Ability to communicate effectively with Service users, all levels of the organisation and external agencies.
The ability to handle queries/enquiries efficiently and professionally.
Excellent telephone manner
Ability to demonstrate a sensitive and professional approach to all service users
Ability to work flexibly and to be adaptable to the changing needs of the Service
Experience of working in an administrative role in a busy office environment
Ability to work independently and use own initiative
Ability to work to tight deadlines and prioritise effectively
Ability to work alone and also as part of a team, developing good working relationships with colleagues
Ability to identify and contribute to personal development
Ability to make changes to own working practices and offer suggestions for improving administrative and clerical systems
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
To provide effective administrative and clerical support to The Childrens Speech & Language Therapy Service including:
* Receiving and dealing with telephone calls from a variety of sources
* Dealing with general and confidential correspondence
* Photocopying, scanning
* Assist in maintaining filing using both electronic and paper systems
* Extensive use of EMIS electronic patient administration system
To assist in updating and revising EMIS data according to Service needs.
To type Reports that may include medical terminology
To deal with enquiries efficiently and promptly, assessing priority, passing information onto appropriate parties/taking appropriate action.
To assist in the use of EMIS reports and spread sheet packages to initiate and maintain records as appropriate, collating information received and generating simple statistics as required.
To assist in the administrative processes involved in discharging children from the Service
To handle confidential, sensitive or contentious information appropriately, liaising with Manager/staff/other Departments where necessary
To be responsible for prioritising own workload and assist in the general management of the day to day tasks from the Clinical Operational Manager, Clinical Leads and other SLT staff
To deal with initial complaints sensitively, avoiding escalation where possible.
To assist in the completion of requisitions as required and liaise with Supplies Department.
To be aware of and uphold an active approach to Health & Safety within the work place and across the Trust, in order to assist with the creation of a safe environment.
To be aware of and comply with the regulations concerning the Data Protection Act and observe standards of patient confidentiality.
To participate in the Trusts Appraisal System
To work collaboratively with the Childrens SLT Secretary and other members of the SLT Service
Person Specification
Application Form
* Good level of general education including GCSE English Language (at least Grade C or equivalent).
* Excellent communication skills, written and verbal.
* Knowledge of the Data Protection Act and the ability to maintain confidentiality at all times.
* RSA II Typewriting/Word Processing or equivalent relevant experience
* Excellent IT Skills (ECDL or equivalent experience) including the ability to use Microsoft Office (including Word, Excel, Power Point and Outlook).
* Experience of working in an administrative role in a busy office environment
* Previous NHS experience
* Experience of using EMIS or similar electronic patient administration programme
Application Form and Interview
* Good level of general education including GCSE English Language (at least Grade C or equivalent).
* NHS Experience
* Knowledge of EMIS/Careflow
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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