Job Description
Temporary (Maternity Cover) – Potential to Become Permanent
Overview
Due to maternity cover requirements, an opportunity has arisen for a Service Planner to support the coordination and scheduling of field engineers. This position may transition into a permanent role as workload continues to grow.
Key Responsibilities
* Plan forthcoming service schedules to ensure engineers are working efficiently and effectively.
* Liaise with customers and suppliers via phone and email.
* Coordinate weekly and daily schedules for field engineers.
* Work closely with the Service Administration Manager.
* Contact customers to confirm appointments and rearrange when necessary.
* Manage and update service planning software.
* Collaborate with the wider service team—administration, stores and sales—to ensure engineer workloads are well organised.
* Carry out general administrative tasks as required within the service department.
Person Specification
We welcome applications from individuals who can demonstrate:
* Excellent organisational and communication skills.
* Strong ability to analyse information and plan schedules effectively.
* Confident problem-solving skills.
* Experience with Microsoft Office (essential).
* A professional and proactive approach to customer communication.
Desirable Skills & Experience
* Proficiency in Microsoft Office tools.
* Strong organisational skills and attention to detail.
* Excellent written and verbal communication abilities.
* Previous administrative or scheduling experience.
* Familiarity with data entry and general office tasks.
* Ability to multitask and prioritise a busy workload.
Job Type
* Full-time
* Temporary maternity cover with potential for permanent employment
Benefits
* Free on-site parking
* Employee Assistance Programme
* Private medical insurance (following 12 months of employment)