EE/BT current & future Network Performance, Network Efficiency & Subscriber's Experience (including Emergency Services Network).
Key Responsibilities:
1. Maintain & strengthen EE/BT's position as the #1 UK mobile network and aim for a top ten global network.
2. Manage the perception and PR related to network performance and customer experience.
3. Influence internal/external stakeholders and suppliers to achieve the Best Network objectives.
4. Assess new products, services, and capability uplift projects within the RAN Performance, Optimisation, and Design teams.
5. Translate requirements into fully costed operational RAN Performance & Optimisation solutions and operating models.
6. Collaborate with stakeholder teams to gather inputs, ensuring the proposed models are user-friendly and feasible from tooling and process perspectives.
7. Define KPIs, SLAs, and monitoring mechanisms for new capabilities or contracts.
8. Review operational models/processes regularly for improvements in efficiency and cost-effectiveness.
9. Provide technical thought leadership and effective stakeholder management.
10. Maintain a good understanding of RAN Performance analysis, parameters affecting RAN Performance, Service, and End User experience.
11. Understand 4G, 5G, and Mission Critical mobile network architecture and the influence of RAN within the wider mobile network.
12. Utilize operational support systems (OSS) tools and systems effectively.
Experience Required:
1. Experience working for a mobile network operator, vendor, or managed service provider.
2. Experience with RFI's and RFP's.
3. Understanding of the commercial impact of technical requirements.
4. Experience managing third-party performance, ideally as part of a team.
5. Transformation experience.
6. Knowledge of ITIL v4 concepts and practices.
7. Ability to manage stakeholder relationships and priorities effectively.
BT Group is at an exciting inflection point, investing heavily in digital infrastructure including full fibre broadband and 5G, aiming to revolutionize connectivity and customer experience. We are committed to simplification, innovation, and creating the UK's best telco.
Benefits include:
* 10% on target bonus
* BT Pension scheme with minimum 5% employee contribution and 10% BT contribution
* Equal family leave from January 2025: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory rate
* Enhanced women's health support
* 25 days annual leave (plus bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer's leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
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