Overview
Salary and Benefits: £35,000 plus £700-£1,000 per month in commission
Location: KT2 6LZ, Kingston, upon Thames (hybrid working)
Working Hours: Monday to Friday, 09:00 to 17:30
Contract Type: Permanent, full-time (37.5 hours per week)
What you\'ll be doing
In this role, you’ll lead, coach, and motivate your team to achieve their targets while fostering a positive, people-first culture. You’ll monitor performance, provide regular feedback, manage HR processes, and drive continuous improvement through training and development. Working closely with your team and our client, you’ll ensure sales targets are met and exceeded, build brand loyalty, and deliver results that matter.
About You
It is essential you have passion for management and sales in order to create an environment for success through regular coaching, engaging and motivating your team. It is also important that you are a confident and experienced leader, with great problem-solving skills that can effectively deliver in a fast paced and changeable environment. You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures. By leading the way, you will develop your team’s skills and confidence in order for them to build brand loyalty by providing consistently positive solutions.
Key Responsibilities
* Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.
* Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors.
* Continually review and monitor work performance of all Advisors against agreed KPI’s.
* Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
* Facilitate a culture of open and honest two-way communication with all team members.
* Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
* Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job.
* Ensure appropriate actions are taken to improve client satisfaction survey scores.
Your Profile and Experience
* Leadership: At least two years’ experience leading a sales team, ideally within a contact centre environment
* Communication Skills: Excellent telephone, computer/keyboard, verbal and written communication skills.
* Ability: Good numeric and verbal reasoning skills.
* Critical Thinking: Effective problem-solving skills.
* Employee Performance: Performance Management skills.
* Background: A clear criminal background check.
If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
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