Better places, thriving communities.
Company name:
Landsec – Buchanan Galleries
Job Title:
Cleaning Manager
Reporting to (position)
Soft Services Manager
Address
Buchanan Galleries Shopping centre
Buchanan Street
Glasgow g12ff
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives
The Cleaning Manager is responsible for delivering a high‑quality, safe, and efficient cleaning operation across the shopping centre. This role ensures that all public areas, back‑of‑house spaces, washrooms, service corridors, and external areas are maintained to the highest standards, creating a welcoming environment for customers, tenants, and visitors.
Percon Specification
Qualifications
Essential
• Proven experience in cleaning supervision or management.
• Strong understanding of cleaning methods, equipment, and industry standards.
• Knowledge of health & safety regulations, including COSHH.
Desirable
• Formal qualification in facilities management, cleaning operations, or a related field.
• First Aid certification.
• IOSH or similar health & safety training.
Experience
Essential
• Experience managing a cleaning team in a busy environment.
• Demonstrated ability to plan rotas, allocate tasks, and manage staff performance.
• Experience conducting inspections and maintaining high cleanliness standards.
• Working knowledge of waste management and recycling processes.
Desirable
• Experience in a retail, shopping centre, or large public‑facing environment.
• Experience managing budgets, stock control, and procurement.
• Experience working with external contractors or service providers.
Skills & Abilities
Essential
• Strong leadership and team‑motivation skills.
• Excellent communication skills with staff, tenants, and management.
• Ability to prioritise tasks and respond quickly to operational needs.
• Good organisational and time‑management abilities.
• Competent in basic IT systems (email, reporting tools, scheduling software).
Desirable
• Ability to analyse cleaning performance data and produce reports.
• Confidence in handling conflict or performance issues professionally.
Personal Qualities
Essential
• Reliable, proactive, and committed to high standards.
• Customer‑focused with a positive, professional attitude.
• Flexible and able to work early mornings, evenings, weekends, and peak periods.
• Calm under pressure and adaptable to a fast‑paced environment.
• Strong attention to detail.
Desirable
• Interest in sustainability and improving environmental performance.
• Willingness to develop skills and undertake further training.
Key Responsibilities
Operational Management
• Lead, supervise, and motivate the cleaning team to deliver consistent service standards.
• Plan daily, weekly, and periodic cleaning schedules across all areas of the centre.
• Conduct regular inspections to ensure cleanliness, safety, and compliance with centre standards.
• Manage waste disposal, recycling processes, and environmental cleaning initiatives.
• Ensure all equipment is maintained, safe, and used correctly.
Team Leadership
• Recruit, train, and develop cleaning staff.
• Manage rotas, shift patterns, and holiday cover to ensure full operational coverage.
• Conduct performance reviews and address any performance or conduct issues.
• Promote a positive, inclusive, and safety‑focused team culture.
Health, Safety & Compliance
• Ensure all cleaning activities comply with health and safety regulations, including COSHH.
• Maintain accurate records of risk assessments, training, and incident reports.
• Work closely with centre management and security teams to support emergency procedures.
Customer & Tenant Service
• Respond promptly to cleaning‑related requests from tenants and centre management.
• Maintain strong relationships with retailers and service partners.
• Support centre events, seasonal activities, and high‑footfall periods with tailored cleaning plans.
Administration & Reporting
• Manage cleaning budgets, stock levels, and procurement of materials.
• Monitor contractor performance (if applicable) and ensure service-level agreements are met.
• Prepare reports on cleaning standards, staffing, and operational issues.
Skills & Experience
1. Previous experience in cleaning management, ideally in a retail or shopping centre environment.
2. Strong leadership and people‑management skills.
3. Excellent knowledge of cleaning techniques, equipment, and health & safety regulations.
4. Ability to work under pressure and adapt to a fast‑paced environment.
· Good communication, organisation, and problem‑solving abilities.
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities;
· Proactively identify and report security risks to your manager;
· Report actual and suspected security incidents;
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .