1st Line / 2nd Line Support Analyst – Top UK Fintech Systems company – Whiteley, Hampshire We are recruiting for a 1st / 2nd Line Support Analyst for a forward-thinking Fintech Software company providing world class Payments solutions for Retail, Commercial and Hospitality businesses here in the UK and abroad. The 1st / 2nd Line Support Analyst will ideally have worked in a helpdesk environment to provide support to internal teams on their Software & Hardware solutions and will also work with customers in the UK and around the world on tech issues with their software platform. This is a Uk offices hours role but there will be a need to work on a support rota for 1 week in every 4. The role is based in their Whiteley Operations centre Salary to £30k to 34k per annum and 5 days per week in office. The job role includes: * Dealing with helpdesk tickets and enquiries submitted by email alongside answering Live Chat enquires, you will be the first point of contact for customers seeking technical or troubleshooting assistance * Updating and maintaining products, users, passwords and other data for their fully managed clients * Providing 2nd line technical support on Software Servers, Desktop PCs, Networks and email servers. * Handle complex, technical troubleshooting requiring, in-depth knowledge. * Assists with server maintenance, networking, and system administration. * Escalating Tickets to 3rd Line Support when...