The duties and responsibilities to be undertaken by members of the Access team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Access, dependent on current and evolving workload and staffing levels: You will deliver service excellence in a proactive and engaging manner following call pathway guidelines and protocols. Question patients effectively and document patient information with a high level of accuracy. Maintaining and monitoring the Practice appointments system.
Proactively seek to develop and maintain knowledge and skill sets required within your role. Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
Promote, advise and assist patients accessing services via our online portals. Work closely with the triage hub clinicians, offering administration support via in house systems. Utilise the enhanced/improving access services ensuring you are up to date with available signposting resources across cities. Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
Taking messages and passing on information. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy. Helping to maintain hygiene control measures.