Sales Team Leader
At Connells Group, we’re passionate about helping landlords successfully let their properties. Our team is at the heart of our success, and we’re looking for a professional, driven Sales Team Leader to lead a team of Lettings Negotiators within our Contact Centre in Dunstable.
About the Role:
You will be responsible for leading, motivating and inspiring a team of 7–8 negotiators. Your team will focus on outbound activity to generate and convert branch loadings, feeding valuable opportunities into the wider lettings business.
This is a hands-on leadership role — you’ll lead from the front, spending around 50% of your time on the phones, driving performance and supporting your team to achieve exceptional results.
Key Responsibilities:
* Lead and Motivate: Manage and develop a team of negotiators within the Lettings Team, fostering a high-performance, positive culture.
* Drive Performance: Actively participate in outbound calling alongside your team to meet and exceed targets.
* Analyse and Report: Monitor KPIs, track campaign progress and provide clear performance reporting to senior management.
* Collaborate: Work closely with the wider Lettings department to ensure smooth campaign execution and accurate data handover.
* Maintain Standards: Ensure data accuracy, organisation and compliance are always upheld.
* Lead by Example: Personally contribute to team success through direct engagement and performance coaching.
What We're Looking For:
* Proven Leadership: Experience managing a team of similar size within a sales or contact centre environment.
* Results-Focused: Demonstrated success in hitting performance metrics and driving team achievement.
* Strong Analytical Skills: Confident interpreting data and KPIs to make informed decisions.
* People-Oriented: Skilled in mentoring, motivating and developing individuals to reach their full potential.
* Organised and Proactive: Able to manage multiple priorities while maintaining attention to detail.
* Adaptable: Comfortable working in a fast-paced environment where priorities can shift quickly.
What We Offer:
* Competitive Salary: Realistic first-year OTE of £40,000 with an uncapped commission structure.
* Career Growth: A clear development path within a leading UK property group.
* Recognition and Rewards: Quarterly incentives, team events, and awards for top performers.
* Supportive Environment: Comprehensive training, free on-site parking, and 24/7 access to AIG Smart Health services for you and your family.
Why Join Us:
This is more than a leadership role — it’s an opportunity to make a real impact on the performance and growth of our Lettings team. If you’re passionate about leading people, driving success, and playing a key role in shaping our future, we’d love to hear from you.