Overview
2nd Line Backup & Storage Engineer
Location - Stevenage
Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line System Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Responsibilities
* Day-to-day support, management, and development of enterprise storage platforms, resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs.
* Monitor and manage large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring availability, performance and resilience.
* NAS and SAN administration, including VMware integration, fabric switch configuration, zoning and troubleshooting.
* Capacity management and reporting, proactively identifying risks and constraints, and implementing remedial actions where required.
* Create work processes and document working outcomes. Plan and execute storage software and firmware upgrades with minimal service impact and adherence to customer and Fujitsu standards and change control processes.
* Install and commission new Storage/Backup hardware to be completed and delivered within target timescales.
* Raise and present change requests and contribute to continuous service improvement initiatives. Knowledge sharing to grow the team’s capability across the estate.
* Investigate, assess and resolve customer and system issues from assigned service desk tickets within SLA timelines and in accordance with defined procedures; adhere to IS Policy documents including Change & Release, Configuration, and Security.
* Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.
Transferable skills and experience
* Capable of handling Severity 1 & 2 Incidents and provide RCA information.
* Understanding of NetApp Storage engineering in enterprise-scale environments.
* Understanding of NetApp storage hardware.
* Knowledge of general NAS/SAN principles.
* Understanding of VMware integration with NetApp.
Security clearance
This role will require you to become security cleared to a high level. Please note: National security vetting: clearance levels - GOV.UK (www.gov.uk).
Hours of work
Our support requirements are Mon-Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends.
Please note
It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in service support this could be the next opportunity for you.
Your benefits
* 26 Days annual leave plus public holidays (3 flexible).
* Pension – Double matching contributions of up to 10%.
* Life assurance.
* Companywide incentive plans.
* Your choices (Flexible benefits such as increased holidays/travel/dental, critical illness and more).
* Perks at work – employee discounts.
* Employee assistance programme/ virtual GP.
Recruitment process
The recruitment process consists of one stage of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Acheive together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
People centric
Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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