Job Title: Customer Service Advisor Location: Burnley Area Job Type: Temporary – 6 Months (with potential for review/extension) Working Hours: Monday to Friday, between 8:30 AM – 5:30 PM (37.5 hours/week) Hourly Pay: £12.21 per hour (Pre-AWR – up to 12 weeks) £13.23 per hour (Post-AWR – after 13 weeks) Role Overview: We are currently recruiting for a Customer Service Advisor to join a reputable organisation based in the Burnley area on a 6-month temporary contract. The successful candidate will be the first point of contact for customers, supporting a range of inbound technical queries, processing information, and offering high-quality service. Please note: The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check as part of the compliance process. Key Responsibilities: Receive inbound calls and respond to technical and service enquiries Provide professional advice and guidance to customers Take secure payments over the phone Update customer records using an internal bespoke CRM system Contact customers regarding alerts or account activity Monitor device statuses and help resolve malfunctions Carry out secure customer verification and identity checks Prepare and send personalised communications in full GDPR compliance Manage expectations through clear and professional communication Support internal reporting for team leaders and managers Accurately close down system alerts Perform other duties as required by the line manager Key Skills & Experience Required: Experience in a customer service or service delivery environment is essential Strong IT skills, including CRM/database systems and Microsoft Office Exceptional attention to detail and accuracy Calm and effective under pressure Excellent written and verbal communication skills Professional, proactive, and flexible attitude Able to prioritise tasks and meet tight deadlines Confident in dealing with a wide range of customer scenarios Must be willing and eligible to undergo a DBS check This is an excellent opportunity for a motivated and professional individual seeking a rewarding temporary position in a supportive, customer-focused environment. If you’re based in the Burnley area and available to start soon, we’d love to hear from you