This position is available on an internal only basis, therefore, only candidates who are currently employed by or studying with University of Plymouth are eligible to apply. About the role Under the guidance of the Enquiry and Applicant Support Manager for Enquiries and Admissions Service, the post holder will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive enquiries and conversion provision. You will: Support the Enquiry and Applicant Support Manager to develop & maintain effective working relationships with faculties & other departments with a particular focus on international conversion activity Deputise for the Enquiry and Applicant Support Manager, as and when required. To include attending meetings, escalation to senior management when required & HR support and management Work effectively and collaboratively across the university particularly surrounding International recruitment and conversion and to help the Enquiry and Applicant Support Manager to drive and operationalise this within the team. Support the team by assisting with researching & managing complex enquiries related to entry requirements and comparisons for course suitability Work closely with the Enquiry and Applicant Support Manager, collaborate with all stakeholders both internal and external to the business in order to identify innovative and cost effective conversion activity. Be part of a dedicated frontline team delivering and promoting high level customer focus in order to support the prospective applicant and applicant & student journey. Increase conversion from enquiry to application and offer & enrolment ensuring accurate and timely information and guidance to pre and post application enquirers across a range of platforms/channels. Embrace cross team working between internal and external stakeholders to deliver timely, effective and customer friendly conversion activities for all programmes. This includes working closely across Plymouth Global Directorate and collaboratively with all Faculties and other directorates. You will have: Knowledge of student recruitment and admissions in Higher Education Understanding of ELCAS system and liaising with all stakeholders CRM management and ability to build reports and create meaningful dashboards for monitoring and reporting purposes This is a full-time position working 37 hours per week on a permanent basis. For this role, you will need to be on site 4 days a week. Although we can acommodate working from home for this role, flexibility to be on-site will be expected due to business needs. For an informal discussion to find out more about the role then please contact Jayne Hines : by email at Jayne.hines@plymouth.ac.uk or by telephone on 07789401446 For more information about the job and the person specification, please refer to the job description. Application Process Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement. Following the closing date of the vacancy, you will be notified on the outcome of your application in due course. Our Offer When joining us, you will receive: Generous annual leave : 25 Days Annual Leave plus Bank Holidays & Closure Days Generous pension scheme Cycle to Work & Electric Car Scheme Employee Assistance Programme Development opportunities Enhanced family leave Flexible working Retailer discounts On-site nursery A summary of our comprehensive benefits can be viewed here. Additional Information The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.