Service Advisor
Up to £32,000 per year
Monday to Friday
Farnham Area
"Great service is not just about solving problems; it's about making people feel heard, valued, and cared for every step of the way."
Our client prides themselves on delivering exceptional customer experiences. They're looking for a dedicated and motivated Service Advisor to join their dynamic team. If you're passionate about helping people, problem-solving, and working in a fast-paced environment, this is the opportunity for you!
Job Description
As a Service Advisor you will be the face of our customer service department, working directly with clients to ensure their needs are met with care, expertise, and professionalism. Your primary responsibility will be to act as a liaison between customers and the service team, ensuring that each customer's experience is seamless and their service requirements are clearly communicated and effectively handled.
Key Responsibilities
1. Serve as the primary point of contact for customers, providing professional, friendly, and efficient service.
2. Listen to customer concerns, diagnose issues, and recommend appropriate solutions.
3. Schedule service appointments, ensuring smooth coordination between the service team and customers.
4. Provide accurate cost estimates and explain services, repair options, and timelines to customers.
5. Follow up with customers to ensure satisfaction and address any additional concerns.
6. Maintain detailed records of customer interactions and service history.
7. Collaborate with technicians and other team members to ensure timely completion of service requests.
8. Uphold the company's high standards for customer care and service excellence.
Key Requirements
1. Strong communication skills with the ability to build rapport with customers.
2. Previous experience in customer service or a service advisor role (automotive or other industries).
3. Excellent organizational and multitasking skills.
4. A positive, customer-focused attitude and a passion for delivering top-notch service.
5. Ability to handle stressful situations with professionalism and a solution-oriented mindset.
6. Knowledge of mechanics or automotive engineering is a bonus but not essential.
Benefits
1. Ideal working week of 07:30 till 17:30 Monday to Friday.
2. Competitive basic salary of up to £32,000.
3. Company benefits.
4. Free on-site parking.
5. 20 Days annual holiday plus bank holidays.
If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!
Referral Scheme
If you're not a Service Advisor but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you're interested or know of someone that might be please get in touch.
Important: ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one.
The job is based in the Farnham area and our client would like you to have a commute you can carry out in the long term.
If you would like to know more about this exciting opportunity please get in touch with your current and accurate CV.
Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV.
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