We are looking for a motivated, energetic, and focusedPrincipal Implementation Engineer to be the technical face of Forter to our customers, based in London. You will be responsible for managing the client onboarding process, answering all technical questions arising pre- and post-sale, assessing customer needs and resolving their technical questions, and identifying and adapting Forter’s products and services, as necessary. You will work in conjunction with our R&D, Sales, Solutions Consulting, Customer Success, and Product Management / Analytics teams as a key technical advisor and product advocate for our solutions, ensuring that Forter consistently delivers superior service and support to existing and prospective customers.What you'll be doing:Build integration project plans with merchants/partners to Forter’s software, driving the plan to completion, and evaluating success throughoutManage all aspects of integration projects, including coordinating with Forter engineering, product, and analytics resources, as well as merchant resources in accordance with project management best practicesMaintain and update shared project plans and ensure project reporting is consistently delivered to internal and external project stakeholdersEnsure clients and vendors that internal resources are on-track with their requirements so the project plans run smoothlyManage any issues that may arise during the on-boarding process; act as the primary point of contact for existing clients with respect to Forter's integration technologySupport the sales and customer success departments by developing a deep understanding and working knowledge of Forter's serviceEnable sales and customer success by continually developing new documentation to more easily communicate Forter’s integration technology and simplify the on-boarding processHelp remove barriers for existing and potential partners by clearly articulating Forter’s integration technology and helping scope projects with a relentless drive for qualityWorking with clients or partners to perform and document data/technical gap analysisWhat you'll need:5-7 years of previous technical integrations experience5 years of client facing and or consultative experienceExperience working directly with enterprise clientsSolid understanding of API integrationsIt'd be really cool if you also have:Previous experience in the payments, e-commerce, and/or fraud spaceCompetitive salary & bonus planRestricted Stock Units (RSUs)Private health insurance, including vision and dental coverageGenerous PTO policyAbout us:Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:Great Place to Work Certification (2021, 2022, 2023,2024 )Fortune’s Best Workplaces in NYC (2022, 2023 and2024 )Forbes Cloud 100 (2021, 2022, 2023 and2024 )#3 on Fast Company’s list of “Most Innovative Finance Companies” (2022 )Anti-Fraud Solution of the Year at the Payments Awards (2024 )Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)Life as a Forterian:We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.If you need assistance or an accommodation due to a disability, please email us atinterviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.#LI-HybridInterested in building your career at Forter? 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