LOCATIONS: Pier Walk, London HOURS: Mon-Fri, 40 hours per week SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help! General Overview: The post holder will be instrumental to the successful delivery of M&E Projects across a large portfolio of sites. This is a customer facing role, ideally suited to an operator who will lead by example and spend a significant amount of their time engaging with the team and customers. Responsible for the day-to-day management of the projects including the financial, commercial, people, safety, and quality performance elements of the contract. Comply with all ABM’s policies/procedures to ensure timely and effectively implementation. Ensure contractual commitments are met in accordance with contract SLA’s / KPIs and other requirements detailed within the contract documentation. Drive quality, innovation, and continuous improvement To be customer focused within all areas of operational activities and maximise relationships with our customers. Ensure the projects are staffed by fully competent trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place. Deliver effective communication through competent advice, leadership and direct contribution to client management meetings, briefings, employee forums, correspondence and monthly and ad-hoc reporting, as appropriate. Ensuring the efficient and effective operation, of the M&E Projects delivery team with a detailed focus on growing the self-delivery element of the Business. Hold appropriate and up to date records. Monitor and manage Debt to an acceptable level. Develop new business and relationships. Achieve financial budget targets set by the Account Director. Compliance with and record keeping for Company ISO Quality Management Systems. Control and monitor the performance of the specialist service provider and sub-contractors as required. Minimising Company risk from a technical, financial or health and safety perspective by making appropriate checks in a timely manner. Responsibility for the project team’s delivery of lifecycle works in line with agreed lifecycle plan for the contract, delivery of capital and variation works. Managing costs and maximising profitability in line with the budget and the requirements of the contract. Other reasonable activities as necessary Complexity: Compliance to ABM Quality, Health & Safety policies. To manage the relationships with all stakeholders To manage the team by example and through effective use of management and motivational techniques to develop skills to grow the business. To champion best practice across all activities of the contract and act as the driver for change in pursuit of continuous improvement. Ensure customer / client satisfaction is met or exceeded at all times. Meet with key stakeholders on a regular basis and generate networking opportunities. Ensures compliance with environmental and industry regulations, where required. Skills, Qualifications or Required Experience: Ideally qualified to degree level or equivalent experience. Considerable experience within the Transport Sector or similar contracting environment including experience liaising with investors as well as end service customers. Excellent commercial acumen, understanding & working with PFI contracts preferable & able to lead a team to deliver KPIs in line with the contract deliverables. Excellent financial acumen with experience of running P&L consisting of multiple clients / stakeholders. Excellent presentation, influencing and motivation skills. Inspirational servant leader with experience of working collaboratively with a multi-disciplinary team in a matrixed organisation. Member of BIFM, appropriate FM or Technical qualifications Proactive and enthusiastic Team Player that brings out the best in others. Possesses MS office (word, excel and PowerPoint) skills. Health and Safety aware in all aspects of the business Highly customer focused with a capacity to learn and progress. Visibly demonstrates a “Can Do’ attitude that encourages team participation. A “problem solver” with ambition to achieve. Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.