Job Description
Working closely with ISS Account Management, which holds overall commercial and contractual accountability, the role acts as IT’s primary interface into the wider organisation. You will engage with senior public sector customers and large systems integrator partners, providing IT leadership, assurance and insight, while ensuring that immediate operational pressures do not undermine long‑term service integrity, compliance and sustainability.
Key Responsibilities
1. Act as IT’s senior point of coordination for the account across internal delivery teams, operational units, and Account Management.
2. Translate customer and account objectives into a clear and prioritised IT demand roadmap.
3. Establish and lead governance forums that support high-quality, evidence-based decision-making.
4. Lead the analysis of options, risks, dependencies, and impacts to support senior stakeholder decision-making.
5. Engage with senior customer and systems integrator stakeholders to provide IT assurance, insight, and strategic guidance.
6. Line manage Business Analysts and Testers supporting the account.
7. Ensure work entering delivery is clearly defined, appropriately prioritised, and test-ready.
8. Identify, escalate, and support the mitigation of cross-functional risks and delivery challenges.
Professional and Personal Competencies/Qualifications
9. Public sector customer service experience is desirable, but not essential.
10. Strong stakeholder relationship management skills, with experience operating at senior levels.
11. Proven ability to lead and embed innovation within complex environments.
12. A confident and credible senior leader.
13. Strong account management and partnering capability, with the ability to influence, persuade and drive outcomes through delivery.
14. Experience in customer success roles would be highly transferable.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.