A leading recruitment agency is seeking a highly analytical Real-Time Analyst to manage live contact center performance in Slough. The successful candidate will oversee real-time operations, ensure service targets are met, and adjust staffing based on demand. Key responsibilities include monitoring performance metrics and managing queues. Strong analytical capabilities and experience with WFM tools like Verint or NICE are essential. This role offers a hybrid work model, combining on-site and remote work.
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