About Vantage Data Centers
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Operational Excellence Department
The Operational Excellence team establishes the systems, governance, and capabilities that enable Vantage to operate at scale across North America with reliability, consistency, and speed. We strengthen the scalability and performance of NA Operations: Solutions Engineering, Design Integration, Mission Critical Operations, and Customer Experience- by partnering with leaders and global functions to execute the Operations Plan of Record, standardize operating models, drive process excellence, enable data-informed decisions, and embed disciplined transformation and continuous improvement.
Operational Excellence at Vantage is hands-on and outcome-driven. We combine portfolio governance, systems thinking, operational rigor, and human-centered enablement to reduce friction, increase predictability, and accelerate performance. Our team members lead high-impact initiatives, shape cross-functional execution, and directly influence how Vantage delivers on its growth, operational reliability, and customer commitments.
Position Overview
This role will be based in Denver, CO. following our flexible work policy (3 days in-office, 2 days flexible).
The Director, Organizational Change Enablement ensures that strategic initiatives across North America (NA) Operations are adopted, sustained, and embedded into daily operations, not just delivered.
This role defines and leads the NA Operations Enablement strategy in support of the Operations Plan of Record (POR) and annual Operations strategy. Operating at the portfolio level, the Director governs change absorption, readiness, and sequencing to ensure transformation initiatives—particularly enterprise systems and capability deployments—translate into measurable adoption, operating model clarity, and sustained performance. The role applies human-centered design principles to ensure new capabilities align with frontline workflows and operational realities.
This role partners closely with Operations PMO, Strategy & Transformation, People & Culture, Service Support, Ops leaders, and Global IT teams to align solution delivery with workforce readiness, behavioral adoption, and operational outcomes.
Essential Job Functions
Enterprise Change & Readiness Strategy
1. Define and own the Operations Enablement strategy supporting execution of its POR and annual strategy
2. Apply and operationalize NA Enablement framework across Operations, partnering with NA Strategy & Transformation to ensure consistent adoption and effective regional execution
3. Embed readiness and adoption planning into initiative design from intake through sustainment, ensuring change is integrated at the point of strategy and delivery
4. Apply human-centered design principles to assess user impact, reduce friction, and optimize adoption pathways across strategic initiatives
5. Define adoption success criteria tied to business outcomes, KPIs, and workforce capability shifts
6. Serve as authority on change capacity, advising leadership on sequencing, risk, and readiness decisions
Execution of the Operations Plan of Record (POR)
7. Partner with the Operations PMO to integrate structured change milestones, readiness checkpoints, and adoption metrics into all POR initiatives
8. Influence portfolio sequencing and prioritization based on organizational capacity and adoption risk
9. Provide executive visibility into change saturation, readiness gaps, and risk across the portfolio
10. Embed adoption reporting into POR governance, executive reviews, and strategy checkpoints to ensure delivery and behavioral adoption remain aligned
Enablement of the Operations Strategy
11. Partner with OE and Operations leaders and sponsors to translate strategic priorities into structured change roadmaps that drive operating model clarity and measurable behavioral adoption
12. Act as the adoption lead for initiatives tied to scale, reliability, standardization, automation, and advanced digital capabilities, ensuring delivery outcomes translate into sustained operational behavior change
13. Align with functional leaders to ensure role accountability, workflow adjustments, operating rhythms, and leadership expectations support strategic objectives.
Adoption-Led Enterprise Initiatives
14. Lead enterprise-wide, adoption-focused transformation initiatives where success depends primarily on behavioral shift, capability uplift, and new ways of working
15. Partner with delivery teams, including Operations PMO and Global CIO, to align solution deployment with structured behavioral adoption strategy
16. Define role impacts, capability requirements, reinforcement mechanisms, and leadership alignment necessary for sustained adoption
Partnership with Operations, NA Enablement & Technology
17. Partner with Service Support, Site Operations, and other operational functions to proactively assess readiness, surface change risks, and align sequencing with operational realities
18. Maintain a structured partnership and feedback mechanism with NA Enablement, aligning enterprise framework with Operations-specific execution needs
19. Align with Global CIO teams to ensure operational requirements and frontline adoption considerations are embedded in technology rollouts
20. Collaborate with People & Culture on capability development, leadership enablement, and workforce readiness to transformation priorities
Adoption & Sustainability Measurement
21. Define and track enterprise-level readiness and adoption indicators, including but not limited to:Utilization rates of new systems and workflowsRole clarity and accountabilityReduction in manual work or process variationDecision cycle time improvementsLeadership reinforcement and engagement signals
22. Establish feedback loops with Ops leaders to identify friction points and drive rapid course correction
23. Aggregate adoption insights across initiatives to inform enterprise sequencing, portfolio prioritization, and long-term transformation strategy
Additional Duties
24. Handle additional duties as assigned by management
Job Requirements
Education:
25. Bachelor’s degree in Business, Organizational Development, Operations, Engineering, or related discipline, or equivalent combination of education and experience
26. Degree or professional certification in Organizational Change, Systems-Thinking, or related field preferred
Experience:
27. 10+ years of progressive experience in organizational change, operational transformation, enterprise system implementation, or related disciplines
28. Demonstrated experience owning adoption outcomes across multiple concurrent strategic initiatives at portfolio level
29. Proven track record leading enterprise-level behavioral and operating model transformation with measurable business impact
30. Experience partnering with PMO, technical delivery teams, and senior Operations leadership in complex, matrixed organizations
31. Experience influencing sequencing, prioritization, and execution decisions based on organizational capacity and readiness risk
32. Demonstrated success leading adoption of new digital, workflow, automation, or data-enabled capabilities within operational environments
33. Experience operating in high-growth, mission-critical, or infrastructure-based organizations preferred.
Skills:
34. Strong executive presence with the ability to influence cross-functional senior leaders and drive alignment across competing priorities
35. Ability to connect adoption strategy to measurable operational and business performance outcomes
36. Deep understanding of change absorption capacity, readiness risk, and portfolio-level transformation dynamics
37. Experience applying human-centered design or design thinking principles to shape adoption strategies and reduce operational friction
38. Strategic thinking with the ability to translate enterprise strategy into scalable, repeatable enablement practices
39. Strong analytical capability to interpret adoption metrics, behavioral signals, and operational performance data
40. Exceptional communication skills across executive, management, and frontline audiences
41. Ability to operate effectively in a fast-paced, high-growth environment with multiple concurrent transformation efforts
42. Travel required is expected to be up to 20%, but may increase over time as business evolves
Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Additional Details
43. Salary Range: $180,000 - $190,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
44. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
45. Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.
#LI-HM1
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!