Lead Client Relationships. Develop a high-performing team. Drive sustainable growth.
Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team.
This is a hands on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally.
You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused.
As an Account Director, you’ll be responsible for the performance, growth, and long term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients.
Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high performing agency environment.
Key Responsibilities
Portfolio Leadership & Client Management
1. Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
2. Build strong, long term client relationships through clear communication and strategic guidance
3. Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective
Team Leadership & Coaching
4. Lead, coach, and mentor a small team of Account Managers
5. Provide regular feedback, hands on support, and performance and goals guidance
6. Foster a supportive, accountable, and commercially minded team culture
Senior Escalation & Problem Solving
7. Act as the senior escalation point for complex client issues and sensitive conversations
8. Step in confidently to resolve challenges and remove blockers for your team
9. Anticipate potential issues and proactively address them before they escalate
Commercial Growth & Sales Enablement
10. Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
11. Develop and execute account growth plans to expand client engagement across services
12. Maintain a strong focus on commercial outcomes and results
Digital & Data Expertise
13. Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content
14. Review performance data, identify trends, and provide clear, actionable recommendations
15. Ensure quality control across deliverables and strategic outputs
Operational Excellence
16. Maintain full visibility of client communications and deliverables
17. Ensure meetings are followed up with clear notes, actions, and measurable outcomes
18. Oversee invoicing accuracy and ensure client records are kept up to date
Stakeholder Engagement
19. Build strong relationships with stakeholders at all levels
20. Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction
Personal Development
21. Proactively identify your own development needs
22. Work collaboratively to set goals and take clear steps toward progression
Requirements
Experience & Expertise
23. Proven experience in senior account management within a digital or eCommerce environment
24. Demonstrated success in managing key client relationships and driving account growth
25. Experience leading, mentoring, or coaching team members
26. Strong knowledge across core digital marketing channels
27. Confidence handling complex client situations and difficult conversations
Skills & Attributes
28. Excellent written and verbal communication skills
29. Strong presentation and stakeholder management capability
30. Highly organised, with the ability to prioritise workloads effectively
31. Commercially focused, results-oriented, and proactive
32. Supportive leadership style with a genuine interest in developing others
33. Comfortable working cross-functionally to achieve shared goals
34. Resilient, adaptable, and solution-focused
Benefits
35. Competitive basic salary with great progression options
36. Unlimited paid holidays - yes, that's not a typo!
37. Hybrid working
38. Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!
39. Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
40. Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
41. A high-performance MacBook
42. VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
43. Free daily breakfast, fruit, hot and cold drinks and protein shakes
44. Weekly free brunch and lunch
45. Friday afternoon drinks to wind down for the weekend
46. Pension scheme to help you save for the future
47. Cycle to work scheme
48. EV Car scheme
49. Discounts across our brands
50. Regular team social events
51. Training & development
Our Values
We champion our clients
We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.
We are one team
We believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve.
We create change
The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.
We care about what matters
We are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet.