We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberCragside, set in the stunning Northumberland countryside, is one of the most popular visitor attractions in the North East, welcoming around 250,000 visitors annually and open 363 days a year.Reporting to the Welcome Manager, you’ll join a successful, high-performing team of 14 Welcome & Service Assistants, working closely with other staff and volunteers to care for Cragside and deliver exceptional experiences.The Welcome Team operates mainly outdoors in all weathers, in a fast-paced environment where visitor numbers fluctuate throughout the day and year. Busy days can see over 1,000 visitors, rising to more than 2,000 on peak occasions. Morning admissions are typically the busiest due to Cragside’s long dwell times.We value our people and offer ongoing training, mentoring, and development to support you in your role. Plus, the views from your “office” are spectacular!You’ll work in key visitor areas, setting the standard for exceptional customer service and membership recruitment. Using sound judgment and National Trust guidelines, you’ll help the team meet commercial targets and deliver a seamless visitor experience.Day to day, you’ll deliver outstanding customer service. You’ll be on hand answering queries, listen to visitor needs, and share the right information to help them make the most of their visit.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 29 March 2026In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 173052IRC173052MorpethPermanent p/t (400 hrs py)Ends: Mar 29th 353.9 mi from PlymouthWe have an exciting opportunity for a Welcome & Service Assistant at one of the National Trust’s flagship properties. In this role, you’ll be at the forefront of creating exceptional visitor experiences, supporting the Welcome Manager to achieve membership recruitment targets and deliver outstanding service.As the first friendly face visitors meet, you’ll greet guests warmly, share essential information, and help them make the most of their day. Working in a dynamic, outdoor environment, your enthusiasm and approachable manner will ensure every visitor leaves with lasting memories—and wants to return.Membership growth is central to what we do. You’ll actively promote the benefits of National Trust membership and respond to visitor queries with professionalism and care. As a passionate ambassador for the Trust, you’ll take pride in welcoming more people to enjoy and support our work. Every day will be varied, rewarding, and full of opportunities to make people smile.Salary: £12.75 an hour - we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.Contract duration: PermanentHours: 400 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.Working Pattern: Your monthly hours will vary according to business needs, with a focus on weekends, school holidays, and bank holidays. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Cragside, Rothbury, Morpeth, NE65 7PXCompliance.Eligibility to Work in the UK12.75 per hour