The assignment is for a Retail Security Support Officer, working at supermarkets in Boroughbridge. On average 36 hours per week, shifts as per site rota. 4 on 4 off, Monday to Saturday 14:00pm- 22:00pm & Sunday's 10:00am - 16:00pm Pay rate: £12.70 per hour. Weekly pay. About the role: Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel Providing a visible deterrent within the store Completing reports by recording observations, information, occurrences, and surveillance activities Working as part of a team to fulfil customer requirements Dealing with any difficult situations that arise in a safe and professional manner About you: Excellent communication & customer service skills Professional in approach, with a balanced sense of judgement, and a keen eye for detail. Previous experience in a similar role is desirable, but not essential A valid SIA Licence A full five-year checkable employment history Company: Kingdom Local Authority Support (Kingdom). Location: Reading Area RG2 Hours: On average 40 hours per week, shifts as per site rota. 4 on 4 off, Monday to Sunday 08:00am - 16:00pm (rotational weekends). Pay Rate: £15.00 per hour. About Kingdom: Kingdom is the leading supplier to Local Authorities, providing services to combat environmental crime, including littering, fly-tipping, business waste compliance, and anti-social behaviour. We offer accredited CPD training, career development plans, and aim to make the UK cleaner, safer, and greener. About the role: The role will require you to lead by example and provide front line leadership, resilience and back-office support to your Environmental Protection Team. Your team will be responsible for patrolling the borough working in line with the relevant local authority’s deployment strategy and issuing Fixed Penalty Notices to offenders in contravention of the Environmental Protection Act 1990 and Anti-Social Behaviour Crime and policing act 2014. We are looking for an experienced leader who has experience of engaging with members of the public face to face. You will have the ability to act with integrity and honesty, whilst treating people with respect in what could be a difficult situation. This is a challenging but rewarding role and if you are passionate about the environment and supporting the local community, this role will enable you to make a real difference. Main Responsibilities Assist the Council in relation to the investigation of complaints made by members of public Daily liaison with the Council Provide statistical data to the Council and deal with freedom of information requests Leading from the front and issuing Fixed Penalty Notices whilst in your front-line role Monitor conduct and performance of the team Ensure the smooth running of the team Provide theory and front-line training to new team members Provide on the ground support as and when required Documentation of processes across the enforcement teams Keep up to date with legislations and relay this information to the team Conduct officer appraisals Compile initial prosecution file and liaise with Local Authority legal team Any other reasonable task under Instruction of Operations Manager Produce statistical reports on a daily, monthly and yearly basis About you: Experience in a similar leadership role is essential Knowledge of the Environmental Protection Act 1990 and Anti-Social Behaviour Crime and policing act 2014 would be advantageous The ability to communicate with offenders, often in demanding circumstances in a professional manner Previous experience in a customer service role and handling difficult situations in a professional manner Be happy working outdoors, on foot in all seasons carrying out foot patrols for prolonged periods of time Professional in approach, with a balanced sense of judgement and be able to act with conscience and integrity Have the ability to use your own initiative when carrying out your role, as well as being able to work within a team environment Own transport If you would like to be a part of the Kingdom family of services, please apply now.