A family owned company who work on converting heritage, listed buildings into executive new build homes have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to home owners, managing their defect period.
Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to our customers throughout their warranty period. They are looking for a well rounded individual who has a great understanding and proven track record in both technical and legal aspects of the role, including managing enquiries and resolving escalations. This role will also focus on dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Customer Care Coordinator duties and responsibilities:
1. Updating plot files
2. Ensuring all parties involved (Purchasers, Customer Care Manager and Subcontractors) are kept up to date with works being carried out and scheduled dates
3. Understanding of the technical and legal side, dealing with escalations and managing enquiries
4. Record all communication and respond within departmental timescales
5. Issue instructions to Sub-contractors
6. Follow up all outstanding remedial works and take approp...