Join to apply for the Service Desk Analyst role at NHS Scotland.
As the first point of contact for all IT-related incidents and service requests, you'll play a vital role in delivering exceptional customer service and ensuring our users get the support they need.
Our Values In Action
* Care and Compassion
* Quality and Teamwork
* Dignity and Respect
* Openness, honesty and responsibility
2 posts available: 1 permanent and 1 fixed-term for 6 months.
What We’re Looking For
* Has a genuine interest in technology
* Thrives in a fast-paced environment
* Is eager to learn and grow their IT skills
* Brings a positive attitude and a proactive approach
Why Join Us?
* Work in a varied and fast-moving environment where no two days are the same
* Gain experience across a wide range of systems and technologies
* Be part of a supportive team that values development and collaboration
* Receive full training to help you succeed in your role
Working Hours
* Monday to Thursday: 08:00–17:00
* Friday: 08:00–16:30
Pre‑Employment Checks
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a regulated role, your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit Disclosure Scotland Changes.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre‑settled status. To find out more about these routes of permission, please refer to the GOV.UK website.
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licensed Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
* Please note: We cannot accept late applications so please ensure your application is submitted early.
Informal enquiries can be made to Kellie Black, Service Desk Manager – kellie.black@nhs.scot or 01896 809308.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Hospitals and Health Care
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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
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