Telesales & Customer Service Advisor
Location: Leeds
Hours: 37.5 hours per week
Working Pattern: Monday Friday 9:00am 5:00pm (rotational Saturdays)
Salary: Competitive + Discretionary £2,000 Annual Bonus (based on KPI performance)
Job Type: Permanent, Full Time
About the Role
We are recruiting confident, personable and customer-focused Telesales & Customer Service Advisors to join a busy and growing drinks distribution business based in Leeds.
This opportunity is ideal for someone with a hospitality background, such as bar staff, supervisors, restaurant managers or hotel team members, who understands drinks, stock control, upselling and customer relationships, and has experience selling to customers over the phone. As a Customer Service and Telesales Advisor, you will use your product knowledge and communication skills to support business customers while driving sales growth.
You will manage a mixture of inbound and outbound calls, speaking daily with licensed venues and business customers, building relationships, processing orders and identifying opportunities to increase product range and spend. The successful Customer Service and Telesales Advisor will be confident discussing products, making recommendations and delivering excellent service in a fast-paced, target-driven environment.
If youre comfortable discussing products, making recommendations and delivering excellent service under pressure, this Telesales & Customer Service Advisor role allows you to use your industry knowledge in a commercial, results-focused setting.
Key Responsibilities
Manage a daily outbound call diary to existing customers
Convert inbound calls into planned outbound sales activity
Build strong relationships with regular account customers
Process orders accurately using internal systems
Promote new product lines, seasonal offers and own-brand ranges
Identify gaps in supply and recommend relevant products
Take ownership of resolving customer queries and complaints
Support Account Managers with administration and new business support
Arrange deliveries and log technical issues where required
Maintain accurate records using Excel and internal systems
What Were Looking For
This role would suit someone who has:
* Strong drinks or product knowledge (Essential)
* Experience in hospitality (bar, restaurant, pub, hotel or events)
Experience upselling or recommending products to customers
* Confidence handling phone conversations
* A professional and personable telephone manner
* Strong communication and relationship-building skills
* Good organisation and attention to detail
* Basic Microsoft Excel skills
* A proactive, target-driven mindset
Full training on systems will be provided, industry knowledge and confidence speaking about products is a strong advantage.
Bonus & Benefits
Discretionary annual bonus up to £2,000 (based on KPI performance)
Clear KPIs and structured targets
core working hours
Supportive office team environment
Genuine progression opportunities into sales or account management
Full product and systems training provided
Growing, stable business within the drinks industry
This role is ideal for someone who enjoys speaking to people, understands hospitality environments, and wants to build a long-term career in sales while working regular office hours.
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