1. EARN $70,000 - $80,000 pa + Super | Full Time Role in Epping
2. Reputable Company with over 30 Years in the Sound Tech Industry
3. Utilise your Technical Expertise in a Supportive Team Environment
About The Company
Established over 30 years ago, our client has a long-standing relationship with sound technology, partnering with top brands globally to present high-quality audio products to the Australian and New Zealand markets. With a commitment to strategic marketing, innovative distribution strategies, and exceptional customer service, they have continuously grown and strengthened their industry presence.
This business is quickly emerging as the leader in the luxury audio space. With a growing list of new customers experiencing the premium brands through their multiple stores and website everyday!
About The Opportunity
As a Technical Service and Warranty Support Officer based in Epping, you will report to the Operations Manager and be responsible for a range of customer service and technical support tasks.
Some of your responsibilities will include:
4. Professionally respond to customer and warranty inquiries across phones, emails,ticketing, and social channels
5. Manage warranty cases by issuing RMAs, coordinating replacements, processing credits, and updating customers on backorders and ETAs
6. Maintain detailed case files, assesses products for faults, and perform warranty repairs as needed
7. Utilise the CRM to support customer inquiries and warranty processes effectively
8. Adhere to high standards of quality and safety, escalating issues to leadership when appropriate
About You
The successful candidate will have:
9. Previous customer service experience, ideally in a retail or online environment
10. Experience in the audio/visual industry
11. Proven warranty and electrical product service capability
12. A relevant IT or electrical qualification (desirable)
13. Excellent communication skills, both written and verbal
You will also have:
14. A highly motivated attitude with the ability to work independently and as part of a team
15. Strong organisational skills to meet deadlines and manage multiple tasks
16. Attention to detail and problem-solving capabilities
17. The ability to adapt in a fast-paced environment
18. A proactive approach to learning and development
What's in it for You?
19. Work In A Well Established Company
20. Full-Time Role With A Supportive Team
21. Multiple Retail Locations & an Online Store
22. Cutting Edge Products from Leading Brands
23. Work in a Passionate & Knowledgeable Team
24. Opportunities For Professional Development
25. Immediate Start for the Right Candidate