RECEPTIONIST
About the Danubius Hotel Regents Park
We are a 370-bedroom hotel located in central London with a difference. Located by three iconic London Landmarks: Lords Cricket Ground, Regents Park and London Zoo. Situated in St Johns Wood, we pride ourselves in offering a real home from home for business and leisure travellers alike.
About the role
We are looking for a friendly and enthusiastic hotel receptionist to join our Front Office team. You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.
Responsibilities
Greeting guests on arrival to the hotel and making them instantly feel at ease
Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site food and beverage offerings.
Taking bookings by phone, email or walk ins and recording all details in our online system
Providing advice and information about local attractions, restaurants and transport options
Processing accurately all guest charges.
Creating final bills at check-out and processing payments
Helping guests with special requests, for example wake-up services and late departures
Taking messages and passing them on to guests promptly
Dealing with guest complaints or issues in a timely and professional manner
Liaising with housekeeping staff to ensure rooms are available for check-in
Shifts are based on 5 of 7 days on a shift pattern of early, late and weekends.
Salary & benefits
Permanent full-time position (37.5 hours per week)
Salary£25,720.38 per annum (£13.19 per hour)
Incentive program
Meals on Duty
Pension scheme with enhanced 6% Employer contributions
Uniform laundry service
Discount travel program in Danubius hotels including Friends & Family discount
Candidate requirements
Essential:
Previous hotel Receptionist experience
Excellent customer service skills including telephone manner
Good Level of Spoken and written English
Desirable:
Experience working in a 4 Star hotel
Experience using Opera Cloud system.
Hospitality qualification, for example BTEC or NVQ diploma
Under the Asylum and Immigration Act 1996, evidence of eligibility to work and live in the UK will be required should you be invited to attend an interview.
Danubius Hotel Regents Park is an equal opportunities employer.
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