Description Build an Aviation Career You’re Proud Of Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success. Key responsibilities and duties but not limited to: • Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process; • Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required. • Review information on estimates and invoices with the CPM; • Work with finance department in setting up and managing customer accounts in the ERP system; • Communicate with operations and management regarding customer issues, needs and concerns; • Ensure all Cycle Zeros are accurately completed prior to induction of product; • Receive and process customer and intercompany purchase orders; • Monitor warranty payments from OEM’s and prepare journal entries as required (product applicable); • Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number (product applicable); • Customise the production plan and project plans in close liaison with production, engineering and logistic support. Update the ERP system as required to ensure all plans on track and accurate; • Create, update and maintain all relevant reports and KPIs as required; • Manage time effectively, meet personal goals and work effectively with other members of the team and business; • Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software; • Follow company policies and procedures and where necessary create procedures; • Answer incoming calls and provide front line support; • Create and maintain a coherent filing system; • Willing to work flexible hours as required; • Present a professional image at all times to customers (internal and external). • Attend and participate in all meetings as necessary; • Active participation in operational improvement activities and projects as applicable; • Cover and support other CSRs within the team (irrelevant of product). • Perform all other duties as needed to ensure departmental efficiencies. Competencies: Core: • Good interpersonal/communication skills – both written and verbal. • Adept at building effective working relationships to benefit Customer needs. • Strong financial acumen both in terminology and processes. • Follow and write processes and procedures. • Self motivated and able to prioritise and manage own workload. • Does require fluent communication in English language. • Meet the Company’s health screening and surveillance requirements. Essential • Customer facing experience. • Full understanding of financial terminology and processes. • Strong planning, organizational, analytical and problem solving skills. • Experience working in a culturally diverse environment with a demonstrated experience sensitivity to other cultural norms and practices. • Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control & Compliance Policies. Desirable • Aviation experience. • Salesforce.com experience. • Full Driving Licence would be required. • Ability to work flexible hours. • Willingness to travel within UK and internationally where required. • Working in an office setting, spending extended periods of time sitting at a computer. • Knowledge of products/engines/propellers/accessories in respective business. • Experience of using ERP systems or similar enterprise resource planning tool. Organisational Relationships: • Working directly with CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain and Procurement. • Actively contribute in other functional areas not directly related to Customer Services i.e. Operations, Technical, Quality and Material. • Work effectively with colleagues and other internal departments. Professional Qualifications/Education and Training: Essential: • Customer administrative Role • Microsoft Computer skills to a high level of competency • Financial acumen; prior experience or formal training • Does require fluent communication in English language Desirable: • Degree Experience: This should detail the type of experience that would be relevant to the role in order to help demonstrate competency. • Customer Administrative Experience • Computer skills at a high level of competency especially in Excel and Word