Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: October 2025 onwards
Why this job matters
Are you someone with a wealth of life experience that could help navigate challenging situations? This could be resilience from raising a family or the life skills built from building relationships with those around you. If so, you have transferable skills to succeed in a Payment Support role with EE.
Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. Whether helping with billing queries, assisting those behind on payments, or other needs, with our training you will become the expert they rely on. Every interaction delivers a personal, excellent service.
We understand life is dynamic, and like most EE roles, this opportunity offers flexibility. We support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.
What’s in it for you?
* A starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends who are disabled, ill, or elderly.
* Family Leave—18 weeks of full pay and 8 weeks of half pay in the first year for maternity, paternity, or adoption leave.
* Huge discounts on EE & BT products, saving hundreds of pounds annually.
* Support for career development—helping you achieve your career goals.
* Season Ticket Travel Loan—funds to cover your travel costs upfront.
* Volunteering days to give back to your community.
* Optional private healthcare and dental coverage for you and your family.
We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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