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Join BT as an Ask HR Advisor in Birmingham
About People & Culture Team
The BT People and Culture team is dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. We focus on attracting, developing, and retaining top talent, ensuring that our workforce is equipped with the skills and support needed to drive our business forward. By championing diversity & wellbeing, promoting continuous learning, and being focused on delivering value for our organisation, we create a culture that empowers our people to deliver exceptional results for our customers and communities.
Aligned with BT's vision to "connect for good," we amplify the power of people and technology to help solve some of the UK’s biggest challenges and build meaningful connections.
Why this job matters
Ask HR is a team of HR advisors providing support and guidance for all colleagues across BT Group. For complex queries requiring further investigation, Ask HR will guide or hand off to the relevant specialist team.
This role provides invaluable day-to-day people advisory support to managers across BT Group. As an online advisor, you will support on a mixture of people related matters by guiding them to policy and procedure, providing advisory support on informal processes, and providing guidance on how to request support for formal case management. The role will support the triage of new cases/queries, transferring cases into different categories, and assessing case priority and complexity.
Skills and experience you'll need
* Experience in a fast-paced, demanding HR role, with experience dealing with people related issues. Knowledge of people relations processes such as sickness absence, performance management, grievance, and misconduct.
* A good general knowledge of UK employment legislation and people processes.
* Ability to assess cases in a timely and efficient manner, interpret data, use judgment to assess risk, and be confident in escalating where necessary.
* Understand the need for confidentiality regarding documents processed, systems maintained, and access to confidential material within the HR community.
* Work effectively and efficiently with various stakeholders to deliver a first-class service, be seen as personable, and support each other to achieve SLAs and overcome problems.
* Must have good listening skills and the ability to clearly articulate and advise on resolutions in a way that our colleagues will understand, both written and verbally, as well as having a positive attitude and professional telephone manner.
* Desirable - hold or be working towards Level 3 CIPD
What's in it for you?
* Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
* Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
* Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
* Volunteering days, so you cangive backto your local community.
* Optional Private Healthcare and Dental, to protect you and your family.
A Few Points To Note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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