System Administrator
Company:
Boeing Defence United Kingdom Limited
Boeing Defence UK is looking for a site specialised System Administrator based in Middle Wallop to support the a program IT requirement, specifically delivering bespoke software and devices to a number of MOD sites. This role will also involve contributing to the additional site IT requirements and supporting other focals in the training and End User Support Teams.
Local to site, you will be involved in system integration activities, hardware and software installation, configuration and disposition of workstations to ensure the we provide our customer the latest material to operate MOD assets. Providing IT consultancy by engaging with the local community, ensuring advice and resolution is based on best practice and in line with the wider Boeing strategy. The successful candidate will be the primary point of contact for this statement of work ensuring the MOD and upwards of 500 devices are kept compliant.
As the successful candidate, you will be responsible for ensuring Boeing meets its SLA’s to the MOD and any risks or failures are managed and escalated in a timely fashion. Equally comfortable, confident and professional whether on the end of a phone or ‘hands-on’ at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels.
This is a new capability and will require 2 new administrators geographically dispersed, as a requirement of the role will be the occasional travel with onsite presence at a number of MOD stations across the UK.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at Middle Wallop, UK.
This is a 1-year fixed term contract.
Position Responsibilities:
1. Engage in system integration activities, including hardware and software installation, configuration, and management of workstations to ensure our customers have access to the latest technology for operating MOD assets.
2. Continuously looking for improvements to ensure services operated are aligned to industry best practice and Boeing enterprise best practices.
3. Serve as the primary point of contact for this statement of work, ensuring compliance for the MOD and approx. 500 devices.
4. Deliver exceptional service, whether communicating over the phone or working hands-on at a desk, whilst taking pride in resolving IT issues for colleagues at all levels.
5. Responding to events, requests and incidents logged in management systems.
6. Working to well-defined SLAs & KPIs
7. Support of functional teams within the IT organisation, providing remote hands and collaboration where necessary.
8. Working closely with Infrastructure to help implement strategies and future roadmaps for the training environment
9. Working with the site team to establish and support their operational requirements
10. Identify and raise technical challenges and limitations within the Apache Academy environment
11. Provide IT support within the Apache Academy and globaly as and when required
12. Support of other sites remotely or in person supporting colleagues
13. Asset and stock management
14. Working in a Secure environment to strong security controls
Preferred Qualifications (Desired Skills/Experience):
15. Strong customer service skills
16. Good understanding of Windows client Operating Systems
17. Good attention to detail
18. Laptop/desktop builds
19. Powershell scripting
20. Basic IT experience preferably in a customer service role
Competencies:
Candidate should typically have 2 or more years of experience in a customer service role. Able to demonstrate excellent English oral and written communications skills. Able to communicate with and support teammates, customers, and suppliers in a professional manner. Able to demonstrate an aptitude for troubleshooting/problem solving general IT issues in a logical manner.
The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:
21. Competitive salary and annual incentive plans
22. Continuous learning - you’ll develop the approach and skills to navigate whatever comes next
23. Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
24. An inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
25. Excellent Adoption and Parental leave options
26. 23 days plus UK public holidays and a Winter Break between Christmas and New Year
27. Pension Plan with up to 10% employer contribution
28. Company paid BUPA Medical Plan
29. Short Term Sickness: 100% pay for the first 26 weeks
30. Long Term Sickness: 66.67% of annual salary from 27th week
31. 6x annual salary life insurance
32. Learning Together Programme to support your on-going personal and career development
33. Access to Boeing’s Well Being Programs, tool and incentives
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position requires the ability to obtain United Kingdom Security Check.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Not a Shift Worker (United Kingdom)