Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Fortnum & Mason is seeking a commercially driven and detail-oriented Merchandiser to oversee the performance of our Beauty & Fashion categories. This role is responsible for delivering profitable growth through effective planning, trading, and stock management, whilst preserving the heritage, creativity, and luxury standards synonymous with the Fortnum & Mason brand.
The successful candidate will partner closely with Buying, Retail, and E-commerce teams to curate compelling assortments that delight customers and drive sales across both in-store and digital platforms.
Key Responsibilities
Trading & Commercial Performance
* Own and manage the trading performance of Beauty & Fashion categories, delivering against sales, margin, and stock targets.
* Regularly review KPIs, identifying risks and opportunities, and take proactive action to optimise performance.
* Lead weekly and seasonal trade reviews, providing insight-driven recommendations.
Planning & Forecasting
* Develop and maintain robust category forecasts, OTB (Open-to-Buy), and WSSI plans aligned with business objectives.
* Manage stock levels to ensure optimal availability whilst minimising markdown risk within the Relex AI Replenishment System.
* Drive balanced assortments across core, seasonal, and exclusive ranges.
Stock & Inventory Management
* Oversee stock allocation, replenishment, and distribution across stores and online channels.
* Ensure effective lifecycle management, including new launches, promotions, and end-of-season activity.
* Work closely with supply chain partners to mitigate risks and improve stock flow.
Collaboration & Stakeholder Management
* Partner with Buying to build commercially successful yet brand-right ranges.
* Collaborate with Marketing and Visual Merchandising to ensure cohesive product storytelling and execution.
* Support retail teams with insights and guidance to maximise in-store performance.
Analysis & Reporting
* Deliver detailed analysis on sales, customer trends, and product performance within Beauty & Fashion.
* Monitor market trends and competitor activity to inform range planning and pricing strategies.
* Provide clear, actionable reports to senior stakeholders.
Skills & Experience
* Proven experience in merchandising within luxury or premium retail, ideally across Beauty, Fashion, or Lifestyle categories.
* Strong commercial acumen with a proven track record of delivering financial targets.
* Advanced analytical skills with proficiency in Excel and merchandising systems.
* Excellent planning, organisational, and prioritisation skills.
* Confident communicator with the ability to influence cross-functional teams.
* Passion for luxury retail, with an appreciation for craftsmanship, storytelling, and customer experience.
Key Attributes
* Highly detail-driven with a proactive and solution-oriented mindset.
* Strong sense of ownership and accountability.
* Adaptable and responsive in a fast-paced retail environment.
* Customer-focused, with a deep understanding of luxury consumer expectations.
* Strong Excel Skills.
* +2 years Merchandiser experience
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.