Inbound Customer Service Advisor
Salary: Until April 2026 = £23,600 - May 2026 onwards rising to = £26,500 + 12% Pension
Hours: Full-time - Flexibility from Monday to Sunday
Location - Glasgow City Centre
January 2026 Start
36 hour week until
Full-Time - 3 days per-week hybrid working offered after probation Love talking to people? Thrive in a fast-paced environment? We've got the perfect role for you!
This is a fantastic opportunity to join one of the most instantly recognisable brands within not only UK, but global banking! We are looking to bring you into our team from January 2026, when you will for the first 3-months work within our ISA Team on a project basis- being part of 1 of 3 teams - Fraud, Workflow or Payments. Then from May 2026 onwards, you will join your full-time team, which will be either Core Banking - which is our Savings and Loans team, or you will join our excellent credit card team - at this time your salary will also increase to £26,500.
You will thrive in our buzzing and collaborative environment, helping our customers on a daily basis and having lots of fun doing it. Whether you're problem solving or celebrating wins - you'll be part of a team that values energy empathy and customer excellence.
We also offer you fantastic work/life balance, with the ability to work-from-home 3-days per week after probation.
What You'll Be Doing:
Listen like a pro and guide customers through policy updates, sales, and renewals
Champion our digital tools and help customers take control
Handle a mix of inbound calls with confidence and care
Deliver solutions that make people feel heard, understood, and supported
Keep everything on record-details matter!
Handle complaints with heart, especially when customers are vulnerable What We're Looking For:
A natural people person with a passion for service
Experience in customer-facing roles-call centre, retail, hospitality, leisure? Perfect.
A multitasking wizard who's tech-savvy and confident with Microsoft Office
Calm, clear communication-even when things get busy Ready to Make Work Fun Again?
If you're ready to bring the energy, make an impact, and grow with a team that supports your success-you've found your place.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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