Overview
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Base pay range
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About the Role
Are you passionate about delivering outstanding customer service and looking to join a dynamic team? We’re seeking a Customer care representative to provide efficient and effective administrative support to our Customer Service team.
Key Responsibilities
* Liaise with customers, contractors, and suppliers to resolve issues within agreed timeframes.
* Take ownership of customer queries and resolve them before escalation.
* Escalate complex issues to senior team members when necessary.
* Organise and coordinate completion of remedial works and maintain operative diaries.
* Respond to customer correspondence and calls within service level agreements.
* Ensure adherence to internal protocols and standards.
* Continuously seek opportunities to improve processes and service delivery.
Skills & Experience
* Previous experience in a customer service administration role is desirable
* Experience in resolving complaints
* Understanding of the housebuilding process is advantageous.
* Strong administrative and organisational skills.
* Excellent written and verbal communication abilities.
* Ability to work independently and manage multiple tasks under pressure.
* Flexible and adaptable with a proactive approach to problem-solving.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service and Administrative
Industries
* Housing and Community Development and Building Construction
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