About Ekco
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
️ In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia& Ireland.
The role
We are seeking a highly experienced Head of UK Enterprise Sales to manage a team of Account Directors and Sales Specialists, supporting our largest enterprise clients and prospects. Reporting to the UK Chief Revenue Officer this role is critical within our UK organization, driving the growth across our top accounts in Managed IT and Security Services. You will be responsible for client advocacy, strategic engagement, and sales operational efficiency, ensuring high standards of service are met by our service delivery team, and fostering long-term, high-value client relationships.
The successful candidate will have a proven track record in managing large client engagement teams, be skilled in strategic account management, and bring a client-first approach to our rapidly growing organization.
Key Responsibilities
Team Leadership & Development
• Lead, mentor, and develop a team of 10-20 Engagement Leads responsible for enterprise client accounts and prospects.
• Recruit, develop, and retain high-performing Relationship and Account Managers skilled in strategic account management.
• Foster a client-focused culture and promote continuous improvement in team performance and client engagement.
Client Engagement Strategy
• Develop and execute engagement strategies that maximize client growth, satisfaction, and retention.
• Serve as the senior advocate for our clients, ensuring their voice and priorities are central to our strategic initiatives.
• Collaborate closely with Service Delivery Managers to maintain high standards of aligned service delivery objectives.
Account Growth & Retention
• Own accountability for growth across enterprise accounts by upselling existing services and cross selling new services utilizing Sales Specialists in your function where applicable.
• Develop and oversee account roadmaps and future-oriented strategies, aligning with client goals and mutual growth.
Operational Excellence & Advocacy
• Ensure operational sales effectiveness through KPI management, process optimization, and best practices within the Account team.
• Address service delivery gaps proactively, working closely with service delivery teams to ensure quality and responsiveness meet client needs
• Maintain high levels of client satisfaction and retention by delivering optimal support, transparency, and value to clients.
Run reviews, manage QBRs and all other internal required reporting, forecasting and deal management to ensure growth is measurable and tracked
Stakeholder Collaboration
• Partner with internal teams, including Service Delivery, Marketing, and Product, to align on client priorities, ensure roadmaps and customer journeys are supported, and that Ekco remains the trusted advisor of top clients
• Act as a key escalation point for complex account challenges, offering senior-level support and strategic guidance.
Key Requirements
• Experience: 10-15+ years in client engagement, account management, or relationship management roles within the tech sector, ideally within MSPs, with a strong focus on winning large complex managed service deals and managing enterprise accounts.
• Leadership: Proven ability to lead, inspire, and scale a large sales specialist or account management team.
• Strategic Skills: Demonstrated expertise in designing and executing strategies that drive client growth, satisfaction, and operational excellence.
• Customer-Centric Mindset: Strong advocate for client needs with a track record of fostering long-term, high-value client relationships.
• Communication & Relationship Building: Excellent interpersonal, negotiation, and communication skills with the ability to engage senior-level client stakeholders.
• Operational Knowledge: Familiarity with KPIs, CSATs, and service delivery standards within managed services, with the capability to manage operational effectiveness.
• Hands-On Approach: Willingness to be client-facing, engage directly in escalations, and lead by example within the team.
Benefits/Perks
* ️ Time off - 25 days leave + public holidays
* x1 day Birthday leave per year
* Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
* Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
* ️ EkcOlympics - a global activity for fun!
* Learning & development - Unlimited access to Pluralsight learning platform
* A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
* ️ Microsoft’s 2023 Rising Star Security Partner of the year
* VMware & Veeam top partner status
* Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
* Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
* We recognise the value of internal mobility and encourage opportunities for internal development & progression
* Flexible working with a family friendly focus are at the core of our company values
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