Join a leading independent technology and services provider as a Site Administrator/Scheduler.
Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.
Location: Glasgow G74 5LP
Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company).
Length: up to 30 June 2027
Work Schedule: 09:00 to 17:30
Key Responsibilities
* Manage Incident and Request Queues.
* Liaise daily with customers.
* Book, reschedule, and manage customer appointments.
* Close jobs efficiently and accurately.
* Coordinate and manage the work distribution of onsite engineers.
* Adapt quickly to changing workloads, often at short notice.
* Ensure all tasks are completed within SLA targets.
* Maintain accurate records and documentation throughout all activities.
Technical & Administrative Duties
1. Perform basic technical tasks (training and documentation provided), including:
2. Configura...