About The Role Hours: Full time/ Permanent - 42.5 Hours per week Including weekends. We are looking for an engaging and dynamic Virtual Training Presenter to deliver high-quality online training sessions from our dedicated studio in Manchester. While the training itself is delivered virtually to colleagues across the UK, the presenter must be based on-site at our Manchester studio. You'll play a crucial role in supporting and upskilling staff, ensuring consistent knowledge and application of our systems and customer service standards. This role requires a confident and articulate individual with a passion for learning and development in a virtual environment. Responsibilities: * Deliver engaging and interactive live virtual training sessions on a variety of topics related to our business, processes, systems, and customer service. * Utilise virtual training platforms effectively to create a positive and participative learning experience. * Present training content clearly, concisely, and enthusiastically, adapting your style to suit different learning needs. * Facilitate discussions, Q&A sessions, and interactive activities to reinforce learning. * Work collaboratively with the Learning and Development team to understand training needs and content. * Provide constructive feedback to participants as needed. * Ensure all training materials and the virtual learning environment are well-prepared for each session. * Keep up-to-date with any changes to company policies, procedures, and systems to ensure training accuracy. * Potentially contribute to the development and updating of training materials. Qualifications and Experience: * Proven experience in delivering training, ideally in a virtual setting. * Excellent presentation and facilitation skills with a confident and engaging delivery style. * Strong verbal communication and interpersonal skills. * Comfortable using virtual meeting platforms and related technology. * Ability to explain information clearly and adapt to different audiences. * Strong organizational skills and attention to detail. * Experience in the automotive industry or customer service is a plus.